
HR Employee Advocate
19 hours ago
Job Role Overview
We are seeking an experienced professional to join our HR team as an Employee Service Manager.
This key position is responsible for addressing employee queries related to payroll, HR policies, benefits, and internal processes in a timely and efficient manner.
Responsibilities
• Act as the primary point of contact for employees regarding payroll, HR policies, benefits, and internal queries.
• Log, track, and ensure timely resolution of employee concerns and issues.
• Coordinate with HR, Payroll, and Finance teams to resolve complex cases.
• Provide clear communication and guidance on company policies and procedures.
• Maintain accurate and confidential employee records.
• Support the development of FAQs, knowledge base, and employee self-service tools.
• Escalate complex cases to senior HR team members when required.
Requirements
• Bachelor's degree in Human Resources, Business Administration, or related field.
• 1+ year of experience in HR, Payroll, or Employee Services (internships or entry-level roles considered).
• Basic knowledge of labor law and payroll practices preferred.
• Strong communication skills in Spanish required, English language proficiency is a plus.
• Good organizational and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency with MS Office and HRIS/Payroll tools is an advantage.
Competencies
• Service-oriented mindset
• Strong interpersonal skills
• Attention to detail
• Quick learner and adaptable
• Team player
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