Client Retention Specialist
2 weeks ago
Torry Harris Business Solutions is a pioneering company in integration-led digital enablement and transformation, offering a range of IT services and Digital products.
We are currently looking for a highly motivated Customer Success Manager to join our team. The ideal candidate will have a deep understanding of customer needs and requirements, with excellent communication and interpersonal skills.
Responsibilities:
- Lead the customer success function for products and services at Torry Harris.
- Develop and maintain strong relationships with key stakeholders within customer organizations.
- Conduct regular check-ins with customers to assess their needs and provide support.
- Identify opportunities for upselling or cross-selling additional services.
- Regular discussion and reporting to management on customer success metrics and initiatives.
Requirements:
- Proven experience in customer success, account management or similar roles.
- Excellent communication and interpersonal skills.
- Ability to manage multiple customer accounts.
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