Order-to-Cash Operations Lead

5 days ago


Hyderabad, Telangana, India Genpact Full time

Job Title: Order-to-Cash Operations Lead

Location: USA

About the Company:

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

About the Role:

We are seeking an experienced Order-to-Cash Operations Lead to join our team. The successful candidate will be responsible for managing cash application functions, coordinating with customers, and maintaining SLAs.

Responsibilities:

Cash Application and Customer Coordination

  • Making collection calls to customers, emailing/faxing invoices or getting hard copies mailed out as per customer requests.
  • Identifying and resolving unidentified cash and leading end-to-end cash application processes.

Cash Application Functions

  • Processing cash application functions to invoices at assigned sites, ensuring timely, accurate, and confidential completion of Daily Receipt Reconciliation (DRR).
  • Following up on customer/internal disputes, customer questions, and working between departments to achieve resolutions.
  • Reconciling orders to match customer books, including validating credits/debits and sending them to customers for collection/refund.

Qualifications:

Minimum Qualifications:

  • Bachelor's degree in Commerce (B.Com)

Preferred Qualifications:

  • Excellent English language skills (verbal and written)

Estimated Salary Range:$70,000 - $90,000 per annum



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