Order-to-Cash Operations Lead
5 days ago
Job Title: Order-to-Cash Operations Lead
Location: USA
About the Company:
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
About the Role:
We are seeking an experienced Order-to-Cash Operations Lead to join our team. The successful candidate will be responsible for managing cash application functions, coordinating with customers, and maintaining SLAs.
Responsibilities:
Cash Application and Customer Coordination
- Making collection calls to customers, emailing/faxing invoices or getting hard copies mailed out as per customer requests.
- Identifying and resolving unidentified cash and leading end-to-end cash application processes.
Cash Application Functions
- Processing cash application functions to invoices at assigned sites, ensuring timely, accurate, and confidential completion of Daily Receipt Reconciliation (DRR).
- Following up on customer/internal disputes, customer questions, and working between departments to achieve resolutions.
- Reconciling orders to match customer books, including validating credits/debits and sending them to customers for collection/refund.
Qualifications:
Minimum Qualifications:
- Bachelor's degree in Commerce (B.Com)
Preferred Qualifications:
- Excellent English language skills (verbal and written)
Estimated Salary Range:$70,000 - $90,000 per annum
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