Order to Cash Operations Manager

2 days ago


Hyderabad, Telangana, India Genpact Full time
Job Title: Order to Cash Operations Manager

We are seeking an experienced professional to manage the order-to-cash process at Genpact.

The ideal candidate will have a deep understanding of day-to-day operations and be able to maintain service level agreements (SLA).

Solving queries related to cash application, coordinating with customers, and resolving unidentified cash issues is a key responsibility for this role.

  • Making collection calls to customers and sending invoices or hard copies as required.
  • Identifying and resolving unidentified cash and leading end-to-end cash application processes.
  • Processing cash application functions to ensure timely, accurate, and confidential daily receipt reconciliation (DRR).
  • Following up on customer/internal disputes, questions, and working between departments to resolve issues.
  • Reconciling orders to match customer books, including validating credits or debits and sending them for collection or refund.
Key Qualifications:
  • Bachelor's degree in Commerce (BCom)
  • Excellent English language skills (verbal and written)
Compensation Package:

An attractive compensation package, estimated at $50,000 - $70,000 per annum, reflects the value we place on our team members' expertise.



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