Business Operations Specialist
2 days ago
About Rare Carat
Rare Carat is a pioneering diamond marketplace, featured in prominent publications like Forbes, TechCrunch, NPR, and CNBC. Launched in 2016 as 'Kayak for diamonds,' the company has grown exponentially, becoming the #1 marketplace for diamonds in the United States.
Our flat and close-knit team of over 100 employees is committed to learning from each other and embracing the best ideas. Rare Carat is led by Wharton and Harvard Business School graduates and advised by industry leaders including TrueCar's founder and Blue Nile's former CEO.
Why Work with Us?
- We offer a fully remote start-up experience, allowing you to work from anywhere and be part of a dynamic team that's growing rapidly.
- We prioritize a bias for action and meritocracy, where the best ideas win, creating a unique and exciting work environment.
- You'll have the opportunity to work with customers making one of the most important purchases of their lives, an engagement ring, combining human touch with technology to deliver exceptional experiences.
- If you're the right fit for our rocketship, we'll make you an offer you can't refuse
Job Description: Operations Associate
We seek a highly motivated Operations Associate to join our team, responsible for managing daily operations on our e-commerce website and ensuring customers receive an exceptional experience.
The ideal candidate will work closely with over 200 diamond vendors and jewelry manufacturers to ensure a smooth supply chain. They will monitor our distribution centers in New York and Bombay to guarantee efficient order processing and timely shipping.
Key Responsibilities:
- Manage key communications and dispute resolution with all vendors.
- Ensure timely payments and credits reconciliation with vendors.
- Collaborate with customer support to answer inquiries promptly and professionally.
- Work with logistics partners to schedule shipments and manage expedited requests when necessary.
- Maintain accurate records of all shipments and logistics activities.
- Report potential delays and blockages to the Director of Operations and propose solutions to prevent them in the future.
- Analyze data using Excel, Google Sheets, and other software to inform decisions.
- Develop and implement standard operating procedures for the returns process and manage reverse logistics.
- Partner with customer support to address issues related to returns.
- Identify trends and opportunities for improvement through data analysis.
Requirements:
- Bachelor's degree in business administration or a related field.
- Minimum 2 years of experience in supply chain management or related fields.
- Excellent communication skills, both written and verbal.
- Proficiency in using Excel and other software tools.
- Strong attention to detail and problem-solving skills.
- Ability to work in a fast-paced environment and multitask.
- Strong analytical and data-driven decision-making skills.
- Familiarity with the diamond industry is beneficial.
- Startup experience is highly valued.
Working Hours
7 pm - 3 am IST (US EST Timing)
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