Debt Collection Agency Manager

15 hours ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

Job Overview

FatakPay Digital Pvt. Ltd. is seeking an experienced Agency Manager to lead our debt collection operations. As a key member of our team, you will be responsible for managing relationships with outsourced agencies, onboarding and evaluating new agencies, and ensuring compliance with company policies and regulatory requirements.

Estimated Salary: ₹1,200,000 - ₹1,500,000 per annum, depending on experience and qualifications.

Key Responsibilities:

  • Manage relationships with outsourced debt collection agencies
  • Onboard and evaluate new agencies for suitability and performance
  • Ensure outsourced agencies adhere to company policies, compliance guidelines, and SLAs
  • Track the performance of agencies in different DPD buckets
  • Analyze recovery metrics and ensure agencies meet assigned recovery targets
  • Conduct regular performance reviews and implement corrective actions when needed
  • Monitor agencies for adherence to regulatory requirements and company compliance standards
  • Act as a liaison between outsourced agencies and in-house teams

Requirements:

  • Minimum 5 years of experience in debt collection, with at least 2 years of experience managing outsourced agencies
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

Benefits:

  • Competitive salary with performance-based incentives
  • Opportunity to work in a dynamic and fast-growing fintech environment
  • Exposure to innovative debt recovery strategies and practices


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