Strategic Banking Relationship Specialist

3 weeks ago


Varanasi, Uttar Pradesh, India Wen Consult Full time
Job Description

The role of the Relationship Manager-Banking focuses on developing and implementing strategies for the Relationship Management Channel.

The successful candidate will be responsible for collaboration with cross-functional teams to drive business growth and ensure delivery of superior client experience.

Key Responsibilities:

  • Develop and execute strategic plans to strengthen the RM channel aligning with overall objectives.
  • Manage budget and allocate budget appropriately among RM channel.
  • Responsible for filling RM channel manpower gap in GB branches (coordination with Zonal Head & HO).
  • Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
  • Analyse market trends, competitor activities and customer feedback to identify opportunities for improvement and growth.
  • Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.
  • Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers.
  • Recommend process changes in order to improve service efficiency and quality across the branch network.
  • Enable RM channel to drive growth targets by providing necessary support.
  • Ensuring RM channel profitability as per business plan.
Requirements
  • Minimum 4 years of experience in managing channel or customer experience.
  • Excellent communication and listening skills.
  • Good Interpersonal skills.
  • Confidence and Presentation skills.
  • Ability to analyse and research information.
Interfaces
  • Internal: All Internal Stakeholders.
  • External: Partners and vendors.


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