Strategic Banking Relationship Specialist
3 weeks ago
The role of the Relationship Manager-Banking focuses on developing and implementing strategies for the Relationship Management Channel.
The successful candidate will be responsible for collaboration with cross-functional teams to drive business growth and ensure delivery of superior client experience.
Key Responsibilities:
- Develop and execute strategic plans to strengthen the RM channel aligning with overall objectives.
- Manage budget and allocate budget appropriately among RM channel.
- Responsible for filling RM channel manpower gap in GB branches (coordination with Zonal Head & HO).
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Analyse market trends, competitor activities and customer feedback to identify opportunities for improvement and growth.
- Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.
- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers.
- Recommend process changes in order to improve service efficiency and quality across the branch network.
- Enable RM channel to drive growth targets by providing necessary support.
- Ensuring RM channel profitability as per business plan.
- Minimum 4 years of experience in managing channel or customer experience.
- Excellent communication and listening skills.
- Good Interpersonal skills.
- Confidence and Presentation skills.
- Ability to analyse and research information.
- Internal: All Internal Stakeholders.
- External: Partners and vendors.
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