Product Head-Merchant Acquisition Senior Relationship Manager
3 weeks ago
Job Title- Senior Relationship Manager-Business Correspondents
Place of work- IDFC FIRST Bank
Business Unit- Retail Banking
Function- Branch Banking
Roles & Responsibilities
1. Develop relationships with ISPs by providing support & guidance; researching & recommending new opportunities; recommending profit & service improvements.
2. Maintain high quality & ethical service by establishing & enforcing IDFC FIRST Bank standard & values.
3. Identify product improvements or new products by remaining current on industry trends, market activities & competitors; Ensure the ISP network is operating within regulatory & legal framework.
4. Manage a team of 6 to 8 Relationship Managers by supervising, guiding and ensuring productivity at every level of sales in the areas assigned in order to keep the team motivated and yield targeted revenue; Organising regular meeting (weekly & monthly) with Team to discuss growth, target, achievement, hindrances (if any) & more opportunities.
Managerial & Leadership Responsibilities
1. Train field staff RM, SRM and ensuring First Time Right (FTR) in all business processes. 2. Dipstick checking for Quality of Training imparted to Business Correspondents by RM. Compliance practices followed by RO and BC at state level. Re-Training in case of any deficiency observed
Verification all tools used by Team Members on field . RO's sales pitch, bank product & services, product knowledge, process knowledge, providing access to various product/applications etc.
Shall conduct surprise visits and provide feedback on BC operations.
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