Service Operations Manager

3 weeks ago


Delhi, Delhi, India Thermo Fisher Scientific Full time
Service Excellence in Action:

As a key member of our Specialty Diagnostics Group, the Service Operations Manager will lead a team of Field Service Engineers, providing strategic direction, guidance, and support to drive effective performance and achieve service goals. Key objectives include optimizing Response Time, Down Time, Service Revenue, and Customer Allegiance Score (CAS).

Customer-Centric Culture:
The ideal candidate will foster a customer-centric culture within the team, prioritizing Customer Delight and customer satisfaction and loyalty. Strong collaboration with cross-functional teams is essential to ensure seamless coordination and delivery of exceptional service excellence.

Key Responsibilities:
• Manage a team of Field Service Engineers, providing leadership and guidance to drive effective performance and achieve service goals.
• Foster a customer-centric culture, prioritizing customer satisfaction and loyalty.
• Collaborate with cross-functional teams to ensure seamless coordination and delivery of exceptional service excellence.

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