Service Operations Manager

4 weeks ago


Delhi, Delhi, India Otis College of Art and Design Full time

Service Operations Manager Role Overview:

As a Service Operations Manager at Otis, you will be responsible for conceptualizing and implementing maintenance systems and records. You will also develop and improve rapport between customers and the company, and ensure the implementation of safety at all levels.

Key Responsibilities:

  • Conceptualize and implement maintenance systems and records.
  • Develop and improve rapport between customers and the company.
  • Ensure implementation of safety at all levels.
  • Conceptualize systems and methods for reduction of annualized hours per unit.
  • Develop and improve inventory control of stores.
  • Generate monthly management report on Service Activities.

EH&S and Quality:

  • Adhere to all Safety & Quality policies of the company.
  • Conduct Fatality Prevention Audits at sites.
  • Resolve all safety issues pertaining to resolve at job sites.

Team Management:

  • Responsible for managing Service & Service Sales team of the area.
  • Responsible for addressing & understanding people matters.

Customer Management:

  • Responsible for customers interface & customer management.
  • Will be responsible for having regular meetings with customers, understanding their issues, making them aware about safety standards and maintaining healthy customer relationship.

About Otis:

At Otis, we are a global, people-powered company that puts people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Join Otis:

Become a part of the Otis team and help us build what's next.



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