Service Operations Specialist
3 weeks ago
Job Title: Senior Manager Service
About the Job: We are seeking a highly skilled Senior Manager Service to join our team at Lifelancer. As a Senior Manager Service, you will be responsible for providing exceptional service to our customers, ensuring timely and efficient delivery of our products and services.
Key Responsibilities:
- Carry out on-site installation, qualification, repairs, preventive maintenance, and onsite/virtual support of Thermo Fisher Scientific's range of Life Sciences Mass Spectrometry (LSMS) / Inorganic Mass Spectrometry (IOMS) equipment.
- Be primarily responsible for the Asia Pacific Region (excluding China).
- Conduct training sessions for customers on equipment operation, calibration, and maintenance.
- Ensure compliance with customer SLA (Service Level Agreement) industry standards and internal critical metric objectives.
- Adhere strictly to all local safety regulations and company policies during field operations.
- Achieve service revenue targets by promoting company products, building strong customer relationships, and collaborating closely with commercial and operations teams.
- Respond promptly and proactively to customer needs, maintaining close relationships with Company Sales, Marketing, and Service teams to ensure quality resolutions for all service and product issues.
Requirements:
- Bachelor's Degree in Instrumentation/Electronics Engineering.
- 10 years of hands-on experience servicing Mass Spectrometry (LCMS/GCMS/Inorganic MS) equipment.
- Strong interpersonal and effective communication skills.
- Ability to work independently and as part of a group to accomplish individual and team objectives, as well as resolve routine customer concerns.
Benefits:
- Competitive remuneration
- Annual incentive plan
- Bonus
- Healthcare
- Range of employee benefits
About Lifelancer: Lifelancer is a talent hiring platform in Life Sciences, Pharma, and IT. We connect talent with opportunities in pharma, biotech, health sciences, healthtech, data science, and IT domains. We value diversity and respect individuals from all backgrounds.
Company Culture: Lifelancer is committed to crafting a diverse work environment that values and respects individuals from all backgrounds. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
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