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SharePoint Operations Specialist

1 month ago

Delhi, Delhi, India Hiresquad Resources Full time

About the Role - Technical Operations Specialist

Responsibilities - We are seeking a Technical Operations Specialist to manage and resolve incidents, changes, and maintenance requests using ServiceNow, ensuring timely and effective resolution of issues. The ideal candidate will perform first-level analysis of tickets to determine the root cause of incidents, changes, or maintenance requests, and collaborate with Technical Service Owners, Product Owners, and Business Stakeholders to resolve issues.

Responsibilities (continued) - The successful candidate will also provide second-level support for complex technical issues, analyzing and troubleshooting technical problems, and escalating issues to third-level support as needed. Additionally, they will develop and maintain a deep understanding of SharePoint operations, including SharePoint architecture and infrastructure, SharePoint configuration and customization, and SharePoint integration with other systems and applications.

Requirements - To be successful in this role, you will need a Bachelor's degree in Computer Science, Information Technology, or a related field, and at least 3 years of experience in an operations or technical support role, preferably in SharePoint and SharePoint Online (SPO). You will also need knowledge in information rights management and working with custom-built features, experience with ticketing systems, such as ServiceNow, and strong analytical and problem-solving skills.

Requirements (continued) - Excellent communication and collaboration skills are essential, as well as the ability to work effectively with technical and non-technical stakeholders. You will also need a strong knowledge of SharePoint technologies, including SharePoint architecture, configuration, customization, and integration, as well as a strong knowledge of M365 services, including Power Platform / Power Apps, and Azure Services. Collaborative work in an international team using agile methodologies (Scrum) and utilization of tools such as Jira and Confluence are also required.