Senior Manager Service Operations Specialist
3 weeks ago
At Lifelancer, we are seeking a highly skilled Senior Manager Service Operations Specialist to join our team. As a key member of our service operations team, you will be responsible for delivering exceptional service to our customers in the Asia Pacific region, excluding China.
Key Responsibilities:
- Install, qualify, and maintain Thermo Fisher Scientifics range of LSMS and IOMS equipment at customer sites.
- Provide onsite and virtual support to customers, ensuring prompt and effective resolution of service issues.
- Conduct training sessions for customers on equipment operation, calibration, and maintenance.
- Ensure compliance with customer SLAs, industry standards, and internal critical metric objectives.
- Maintain close relationships with Company Sales, Marketing, and Service teams to ensure quality resolutions for all service and product issues.
Requirements:
- Bachelor's Degree in Instrumentation or Electronics Engineering.
- 10 years of hands-on experience servicing Mass Spectrometry equipment.
- Strong interpersonal and effective communication skills.
- Ability to work independently and as part of a team.
What We Offer:
- Competitive remuneration and annual incentive plan.
- Bonus and range of employee benefits.
- Opportunities for career growth and development.
How to Apply:
- Visit the Lifelancer website and search for the job posting.
- Apply through the Lifelancer platform for a quicker response.
Remote Work:
No
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