Bell Service Agent
3 weeks ago
At Accor, we're committed to delivering exceptional guest experiences. As a Bell Captain, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.
Key Responsibilities:- Ensure the bell desk is organized and functional at all times.
- Maintain a clean and tidy working area, as well as departmental equipment.
- Provide smooth and efficient baggage handling for all arrival and departure guests.
- Develop strong relationships with reception, information, and cashier teams, as well as other departments.
- Respond to guest calls for bell stand and door services.
- Delegate bell boys to collect baggage from guest rooms.
- Follow up with guests to verify complete satisfaction with their experience.
- Manage inventory of items on loan and collect them before check-out.
- Tag and record all baggage movements.
- Update luggage movement register and sign off daily.
- Distribute guest and departmental letters and couriers accurately.
- Ensure all bills are paid and room keys returned before guests depart.
- Coordinate hotel shuttle bus service and airport transfers.
- Order newspapers for the next day and monitor delivery to guest rooms.
- Observe safety and security rules at all times.
- Alert management of unattended packages and strangers on the premises.
- Check daily arrival lists for VVIPs or guests with special needs.
- Prepare for group movements and ensure sufficient staffing.
- Greet guests warmly and professionally, anticipating their needs.
- Recognize returning and VIP guests, welcoming them back.
- Assist guest service team with escorting guests to and from accommodations.
- Inform guests about hotel features, facilities, and emergency procedures.
- Assist with luggage and acknowledge guests by name.
- Make deliveries to guest rooms as instructed.
- Store and retrieve luggage and objects for guests.
- Be aware of daily hotel activities, group, and VIP arrivals.
- Communicate special guest requests to the assistant front office manager or manager on duty.
- Ensure the lobby, bell closet, and work areas are clean and presentable.
- Assist security team with scanning guest luggage.
- Offer assistance to guests at all times.
- Provide an efficient luggage storage, delivery, and collection service.
- Perform other work as assigned by management.
- Minimum 1 year of relevant experience.
- Knowledge of hotel fire and security procedures.
- An opportunity to work with a world-preferred hospitality company.
- A captivating and rewarding experience working alongside passionate professionals.
- A range of exclusive Heartist Benefits.
- Development opportunities through learning programs by Academy Accor.
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