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Bell Desk Ambassador

4 weeks ago

Udaipur, Rajasthan, India AccorHotel Full time

At AccorHotel, we're looking for a Bell Desk Ambassador to deliver exceptional guest experiences. As the first point of contact, you'll provide warm welcomes, efficient service, and memorable moments for our guests.

Key Responsibilities:

  1. Guest Arrival and Departure:
    1. Greet guests with a smile and assist with luggage handling.
    2. Escort guests to their rooms, providing information about hotel facilities and services.
    3. Bid farewell to departing guests, ensuring a smooth transition.
  2. Luggage Handling and Storage:
    1. Safely transport guest luggage to and from rooms, ensuring proper handling and storage.
    2. Maintain accurate records of stored luggage and adhere to security protocols.
  3. Concierge Services:
    1. Offer recommendations and information about local attractions, restaurants, and transportation options.
    2. Arrange transportation services, such as taxis, airport transfers, and car rentals, for our guests.
  4. Safety and Security:
    1. Monitor and ensure the security of guest belongings during transportation and storage.
    2. Follow safety procedures and protocols to create a safe environment for our guests and colleagues.
  5. Communication and Coordination:
    1. Liaise with Front Office, Housekeeping, and other departments to fulfill guest requests promptly.
    2. Maintain effective communication with colleagues to ensure seamless guest experiences.

Requirements:

  • Previous experience in a similar role within the hospitality industry is preferred.
  • Strong customer service skills with a friendly and outgoing personality.
  • Excellent communication and interpersonal skills.
  • Ability to work efficiently under pressure and handle multiple tasks.
  • Knowledge of local attractions and transportation options is an advantage.

Working Arrangements: Full-time, on-site position.