Customer Relations Manager

7 days ago


Pune, Maharashtra, India Expertia AI Full time
About the Role

At Expertia AI, we're seeking a skilled Customer Relations Manager to lead our Property Management team in delivering exceptional results on the ground.

This is a unique opportunity for a seasoned professional to leverage their expertise in customer relations and team management to drive business growth and excellence.

Responsibilities
  • Manage a team of supervisors to ensure seamless property delivery
  • Develop and maintain strong relationships with clients through proactive communication and issue resolution
  • BUILD A STRONG NETWORK OF THIRD PARTY CONTRACTORS FOR PROPERTY WORK
  • Address maintenance issues promptly and efficiently
  • Schedule property inspections and prepare comprehensive reports
  • Maintain and update databases to track daily activities and performance metrics
  • Collect rent, track rent escalation status, manage lease termination/expiration, and coordinate with owners and tenants
Key Performance Indicators (KPIs)
  • Service Request score
  • House inspection work score
  • Paid rent payment bill score
  • Owner app download score
  • Tenant app download score
  • App Engagement /Document upload
  • Google rating score
  • Move in / Move out Inspection score
Requirements
  • Excellent written and verbal communication skills
  • Strong problem-solving skills
  • Proficiency in CRM software
  • Strong coordination and organizational skills
  • MS Office, Email, and digital literacy
Preferred Qualifications
  • A graduate from any discipline
  • Experience in admin/facility management or contractor-related work
  • Minimum 4 years of total work experience
  • Minimum 1 year of customer relationship experience
  • Real estate experience preferred
What We Offer
  • Competitive salary range: ₹40 lakhs - ₹50 lakhs per annum
  • Incentives based on individual and team performance

We're looking for a dedicated professional who can make a meaningful impact at Expertia AI. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.



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