Public Relations Manager
4 weeks ago
We are looking for a PR Communication Specialist to provide exceptional service to our customers at Paradigm Consultancy. You will address complaints and go the extra mile to ensure our customers are satisfied. As a reliable and customer-oriented point of contact, your goal will be to ensure our customers are happy with our products and services.
Key Responsibilities
Have in-depth knowledge of all products and be able to confidently give descriptions to customers.
Carry out any other reasonable duties as assigned by Senior Management.
Assist in achieving department objectives and targets.
Identify sales opportunities to upsell products and services to existing or potential customers.
Make simple decisions that affect your work or the customers' experience in a positive manner.
Understand and comply with local licensing laws and promote responsible service of alcohol.
Have a full understanding of the brand concept, history, and vision.
Be immaculate and presentable, with a focus on first impressions.
Ensure problems are dealt with immediately and proactively.
Requirements
Minimum 1-3 years of experience as a Guest Relationship Executive or PR Communication Specialist.
Familiarity with hospitality industry standards.
Proficiency in English; knowledge of additional languages is a plus.
Computer literacy.
A customer-oriented and professional attitude.
An outgoing personality.
Outstanding communication abilities.
Excellent organizational and time-management skills.
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