Customer Support Manager

3 weeks ago


Pune, Maharashtra, India Icertis Full time
Contract Intelligence Expertise

Icertis is seeking a seasoned professional to join our team as a Customer Support Manager. In this role, you will be responsible for providing exceptional support to our customers, ensuring they achieve their full potential with our contract lifecycle management (CLM) platform.

Key Responsibilities
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with cross-functional teams to resolve complex customer issues.
  • Provide training and support to customers on our platform.
  • Identify and communicate opportunities for growth and improvement.

Requirements
  • Bachelor's degree or master's degree in finance, technology, engineering, or a business-related discipline.
  • 10+ years previous experience in roles involving Application Support and/or troubleshooting.
  • 5+ years previous experience in roles involving Customer Success or Technical Account Management.
  • Experience developing and troubleshooting on the Microsoft platform, working with C#.

About Icertis

Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

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