Customer Support Manager-PVBU

7 days ago


Pune, Maharashtra, India Tata Motors Full time

Position Summary with Job Responsibilities

The role of Customer Support Manager-PVBU at Tata Motors focuses on developing and implementing strategies to grow the service business in the assigned territory. The key objective is to improve customer satisfaction, secure workshop profitability, and align the network with service business growth.

Key Responsibilities

Education

B Tech in Automobile or Mechanical

Work Experience

Minimum 3 years of experience in Automobile industry

Tata Motors Leadership Competencies

Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel

Leading Change - Recognizing the need for change, initiating and adapting to change

Driving Execution - Translating strategy into action and execution

Leading by Example - Encouraging and following ethical standards

Motivating Self and Others - Inspiring teams and individuals

Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations



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