Customer Support Manager-PVBU Position
3 weeks ago
Position Summary with Job Responsibilities
The Customer Care Manager Position exists for securing and improving Tata Motors Service Business & Customer Satisfaction in the assigned Territory. This would be done through Channel Management by ensuring Workshop Profitability & Satisfaction and also Customer Delight – Both Customer Satisfaction & Dis-satisfaction Management by ensuring Aligned Network with Service Business Growth through Dealer Service in Inflow, Spare Parts Consumption, Process, Productivity & Service Marketing.
Key Responsibilities:
- Secure Tata Motors Service Business and Customer Satisfaction in the assigned Territory.
- Implement Channel Management to ensure Workshop Profitability and Satisfaction.
- Manage Customer Delight through aligned network with Service Business Growth.
- Develop and maintain effective relationships with Dealers to drive Service Business Growth.
- Monitor and analyze key performance indicators to optimize Service Business performance.
Education:
B Tech in Automobile or Mechanical
Work Experience:
Minimum 3 years of experience in Automobile industry
Tata Motors Leadership Competencies:
- Developing Self and Others – Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel.
- Leading Change – Recognizing the need for change, initiating and adapting to change.
- Driving Execution – Translating strategy into action and execution.
- Leading by Example – Encouraging and following ethical standards.
- Motivating Self and Others – Inspiring teams and individuals.
- Customer Centricity – Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations.
Functional Competencies:
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