Customer Support Manager-PVBU Position

3 weeks ago


Pune, Maharashtra, India Tata Motors Full time

Position Summary with Job Responsibilities

The Customer Care Manager Position exists for securing and improving Tata Motors Service Business & Customer Satisfaction in the assigned Territory. This would be done through Channel Management by ensuring Workshop Profitability & Satisfaction and also Customer Delight – Both Customer Satisfaction & Dis-satisfaction Management by ensuring Aligned Network with Service Business Growth through Dealer Service in Inflow, Spare Parts Consumption, Process, Productivity & Service Marketing.

Key Responsibilities:

  • Secure Tata Motors Service Business and Customer Satisfaction in the assigned Territory.
  • Implement Channel Management to ensure Workshop Profitability and Satisfaction.
  • Manage Customer Delight through aligned network with Service Business Growth.
  • Develop and maintain effective relationships with Dealers to drive Service Business Growth.
  • Monitor and analyze key performance indicators to optimize Service Business performance.

Education:

B Tech in Automobile or Mechanical

Work Experience:

Minimum 3 years of experience in Automobile industry

Tata Motors Leadership Competencies:

  • Developing Self and Others – Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel.
  • Leading Change – Recognizing the need for change, initiating and adapting to change.
  • Driving Execution – Translating strategy into action and execution.
  • Leading by Example – Encouraging and following ethical standards.
  • Motivating Self and Others – Inspiring teams and individuals.
  • Customer Centricity – Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations.

Functional Competencies:



  • Pune, Maharashtra, India Tata Motors Full time

    Position Summary with Job ResponsibilitiesThe role of Customer Support Manager-PVBU at Tata Motors focuses on developing and implementing strategies to grow the service business in the assigned territory. The key objective is to improve customer satisfaction, secure workshop profitability, and align the network with service business growth.Key...


  • Pune, Maharashtra, India Tata Motors Full time

    Job SummaryThe Customer Support Manager-PVBU role at Tata Motors exists to secure and improve the company's service business and customer satisfaction in the assigned territory. This involves channel management, ensuring workshop profitability and satisfaction, and customer delight through aligned network growth with dealer service.Key...

  • Shop Head

    4 weeks ago


    Pune, Maharashtra, India Tata Motors Full time

    Position SummaryThe role of the Shop Head - PVBU is to oversee the planning, execution, and monitoring of shop maintenance at Tata Motors. This includes the upkeep of the line, installation, and certification of new equipment to ensure optimum uptime.Key ResponsibilitiesAnnual Maintenance Planning: Identify major breakdown issues, prepare an annual...


  • Pune, Maharashtra, India Tata Motors Full time

    Job Title: Senior Manager IoT and ControlsJob Summary:The Senior Manager IoT and Controls will be responsible for developing and implementing industry and digitalization roadmaps for operations and integration of horizontal and vertical value chains in line with the PVBU road map. This role will drive the implementation of industry and digitalization across...


  • Pune, Maharashtra, India Tata Motors Full time

    Position SummaryJob ResponsibilitiesWe are seeking a skilled Purchasing Manager for Vehicle Chassis Systems to handle purchasing activities of parts pertaining to Chassis system (Steering System, Bearing, Wipers, ABS System) of PVBU all models at Tata Motors.Key ResponsibilitiesManage the procurement of chassis-related components from suppliers.Develop and...


  • Pune, Maharashtra, India Tata Motors Full time

    Job Opportunity:Tata Motors is seeking a Senior Manager(L5)- TSM-TMA to lead our pre-owned car business.About the Role:We are looking for an experienced professional to increase new car retails through exchange, improve resale value of TML products, and drive pre-owned cars business.To achieve profitability of channel partners, generate revenue for TML, and...


  • Pune, Maharashtra, India Tata Motors Full time

    Position Summary with Job ResponsibilitiesProcurement Lead for Chassis and Steering SystemPurchasing activities for chassis system components including steering systems, bearings, wipers, and ABS system for PVBU models.Key Responsibilities:Procurement and purchasing of chassis system componentsCollaborate with cross-functional teams to ensure timely delivery...


  • Pune, Maharashtra, India Recrudo Labs Full time

    Job SummaryThe Customer Support Liaison is a vital position at Recrudo Labs, responsible for ensuring customer satisfaction and retention through effective communication and problem-solving. This role plays a crucial part in maintaining positive customer relationships and contributing to the company’s overall success.Main ResponsibilitiesHandle customer...


  • Pune, Maharashtra, India Icertis Full time

    Contract Intelligence ExpertiseIcertis is seeking a seasoned professional to join our team as a Customer Support Manager. In this role, you will be responsible for providing exceptional support to our customers, ensuring they achieve their full potential with our contract lifecycle management (CLM) platform.Key ResponsibilitiesDevelop and implement...


  • Pune, Maharashtra, India Finding Candidates Full time

    Customer Support Role at WavehireJob SummaryThe Customer Support Executive (International Process) plays a vital role in ensuring customer satisfaction and retention for our international clients. They are responsible for providing exceptional customer service, resolving inquiries, and maintaining a positive brand image. This role is crucial in nurturing...


  • Pune, Maharashtra, India Tata Motors Full time

    Job Title: Senior Manager(L5)- TSM-TMAJob Summary:We are seeking a highly skilled and experienced Senior Manager to lead our Pre-Owned Car Business. The successful candidate will be responsible for driving growth, profitability, and brand value in the pre-owned car market.Key Responsibilities:Develop and implement strategies to increase new car retails...


  • Pune, Maharashtra, India Recrudo Labs Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Recrudo Labs. As a key member of our international customer support team, you will play a vital role in ensuring customer satisfaction and retention for our global clients.Key ResponsibilitiesProvide exceptional customer service via phone, email, and chat, responding...


  • Pune, Maharashtra, India Snaphunt Full time

    {"The Job Overview": "We are seeking a skilled Customer Support Executive to join our team at Snaphunt. As a key member of our support team, you will be responsible for handling inbound calls and emails in a professional manner, resolving customer inquiries and requests, and ensuring strong customer satisfaction. You will work closely with internal teams to...


  • Pune, Maharashtra, India Avians Innovation Technology Private Limited Full time

    About Our Role:We are seeking a skilled and experienced professional to fill the position of Customer Support Engineer at Avians Innovation Technology Private Limited.Contact Point: This role does not require any contact information exchange.Main Responsibilities:This position involves coordinating with external customers for after-sales services, providing...


  • Pune, Maharashtra, India Gravitas Hub Full time

    Job Summary:We are seeking a dynamic Customer Support Associate to play a key role in managing and resolving customer queries and issues related to the sales, delivery of industrial equipment. The ideal candidate will be responsible for providing timely support, ensuring high levels of customer satisfaction, and coordinating with internal teams.Key...


  • Pune, Maharashtra, India AGCO Full time

    Drive Business Impact with Data-Driven InsightsThe Manager Customer Support Analytics role at AGCO is a key position that requires a skilled data analyst and machine learning manager. The ideal candidate will have a strong background in planning and executing projects with data analysis, machine learning, and data engineering, transforming raw data into...


  • Pune, Maharashtra, India Amber Full time

    About AmberAmber is a leading platform for students to find and book long-term accommodations near their universities. With a presence in 6 countries and across 100+ cities, we are the largest and fastest-growing student housing platform globally.Job DescriptionWe are seeking a Customer Support Apprentice to assist us in providing exceptional customer...


  • Pune, Maharashtra, India FedEx Full time

    FedEx is seeking a Customer Support Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the timely and efficient resolution of customer inquiries and issues.This position requires strong problem-solving skills, excellent communication skills, and the ability to work effectively in a fast-paced...


  • Pune, Maharashtra, India Red Hat India Private Limited Full time

    Red Hat India Private Limited is seeking an experienced Customer Support Team Manager to join our team in Pune, India.About the RoleThe successful candidate will lead a team of highly skilled technical support professionals, ensuring exceptional service delivery to our enterprise customers. They will work closely with colleagues worldwide to develop and...


  • Pune, Maharashtra, India Titan Jet Care Service Limited Full time

    Job OverviewWe are seeking a skilled and organized Receptionist to join our team at Titan Jet Care Service Limited. The successful candidate will be responsible for managing the front desk, providing administrative support, and ensuring a positive welcome for our guests.Key ResponsibilitiesGreet and welcome guests, directing them to the appropriate person or...