Customer Support Liaison

4 weeks ago


Pune, Maharashtra, India Snaphunt Full time

{"The Job Overview": "We are seeking a skilled Customer Support Executive to join our team at Snaphunt. As a key member of our support team, you will be responsible for handling inbound calls and emails in a professional manner, resolving customer inquiries and requests, and ensuring strong customer satisfaction. You will work closely with internal teams to ensure prompt and accurate order processing and delivery.", "The Job Responsibilities": "• Handle inbound calls and emails in a professional manner • Resolve customer inquiries and requests and ensure strong customer satisfaction • Work with internal teams to ensure prompt and accurate order processing and delivery • Escalate customer feedback as required \", "The Ideal Candidate": "• Excellent communication skills who can speak with US natives • Experience in International BPO voice exp • Knowledge of Billing queries • Ability to handle tough situations with customers • Strong ability to multitask and take fast decisions independently • Willingness to work in a 24*7 environment \", "The Offer": "Fixed CTC 4 lpa to 4.5 lpa • Office Location- Pune Hinjewadi • Mode of Work (Onsite/WFH/Hybrid) Onsite • Cab facility available Both Side • Shift Timings ( EU/Middle East//US/UK Shift) US process ", "Our Client": "Our client is dedicated to transforming the way businesses manage their human resources. As a premier HR consultancy firm, they specialize in providing innovative and tailored solutions that address the unique challenges faced by organizations in today's dynamic business environment. ", "Why Join Us": "At Snaphunt, we value our employees' contributions and strive to create a positive work environment. If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.", "Additional Information": "If you are interested in this position, please submit your application with a detailed resume and a cover letter explaining why you are the ideal candidate for this role.", "Note": "We are an equal opportunities employer and welcome applications from all qualified candidates."}



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