Customer Onboarding Liaison

3 days ago


Pune, Maharashtra, India PadCare Full time

Position Overview:

We are seeking a skilled Customer Onboarding Associate to welcome and guide new customers through our onboarding process. The successful candidate will have a passion for customer service, strong communication skills, and a proactive approach to problem-solving.

Key Responsibilities:

  • Collaborate with internal teams to coordinate the onboarding process, including hardware provisioning, setup, and configuration.
  • Ensure timely delivery and installation of hardware solutions according to customer requirements.

Setting up the awareness and booth:

Coordinate with the team and ensure training sessions and workshops to educate customers about PadCare and the services we offer.

Customer Engagement and Relationship Building:

  • Act as the primary point of contact for customers throughout the onboarding process.
  • Establish and maintain strong relationships with customers, providing personalized support and guidance.

Documentation and Reporting:

  • Maintain accurate records of customer interactions, onboarding progress, and support activities.
  • Generate reports and analyze data to identify trends, track key metrics, and make recommendations for improvement.

Feedback Collection and Analysis:

  • Gather feedback from customers about their onboarding experience with us.
  • Analyze feedback to identify areas for improvement and implement actionable insights to enhance the onboarding process.

Qualifications:

  • Bachelor's degree in Business, Marketing, Communication, or a related field preferred.
  • Previous experience in customer onboarding, technical support, or a similar role, preferably in the technology industry.
  • Excellent communication and interpersonal skills, with a customer-centric approach to problem-solving.
  • Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines.

Benefits:

  • Opportunities for professional development and career advancement within a growing organization.
  • A dynamic and supportive work environment with a focus on innovation and collaboration.

Company Overview:

PadCare is a fem-tech platform that helps organizations achieve sustainable development goals while ensuring the wellness of female employees. With our patented menstrual hygiene services, we are recycling 1 million sanitary napkins and saving >178 MT GHG emissions.

PadCare serves over 850+ organizations across India, with notable clients like Meta, P&G, Mahindra Group, JSW, PayPal, Piramal, Taj, and ICICI Lombard. With 65 change-makers, PadCare is revolutionizing the hygiene industry and is backed by the Government of India and globally recognized by Forbes, Better India, Royal Academy of Engineering, and American Society of Mechanical Engineers (ASME) for its technology.



  • Pune, Maharashtra, India Risenbro Innoace Private Limited Full time

    Job Title: Customer Service LiaisonJob Summary:Risenbro Innoace Private Limited is seeking a Customer Service Liaison to join our team. As a Customer Service Liaison, you will be responsible for handling customer queries and issues efficiently and courteously, providing accurate information and resolving customer complaints in a timely manner, maintaining a...


  • Pune, Maharashtra, India Della Adventure & Resorts Pvt Ltd Full time

    Key Responsibilities:• Greet customers and provide a positive first impression of our company, Della Adventure & Resorts Pvt Ltd.• Maintain accurate office visitor records and handle customer inquiries efficiently.• Process cash payments and ensure seamless transactions.About the Role:This is an exciting opportunity to join our front office team as an...


  • Pune, Maharashtra, India The Lubrizol Corporation Full time

    We are seeking a highly skilled Customer Experience Liaison to join our team at The Lubrizol Corporation. In this role, you will be responsible for providing exceptional service and support to our customers and commercial division. Your primary focus will be on coordinating with internal and external stakeholders to ensure seamless communication and quality...


  • Pune, Maharashtra, India 2coms Full time

    Job Title: Customer Success Associate Summary: We are seeking a Customer Success Associate to ensure customers achieve their goals using our products/services driving long-term relationships and growth. Key Responsibilities: ext. Onboard new customers providing training and support. ext. Build strong relationships with customers understanding their...


  • Pune, Maharashtra, India Avantor Full time

    Job Title: B2B eCommerce Onboarding SpecialistAvantor is seeking a highly skilled B2B eCommerce Onboarding Specialist to join our team. As a key member of our B2B team, you will be responsible for managing eProcurement integration projects, driving standard 'fast-track' b2b customer integrations, and facilitating customer communications.Key...


  • Pune, Maharashtra, India Acoustic Full time

    Job Title: Onboarding Product SpecialistAs an Onboarding Product Specialist at Acoustic, you will play a crucial role in ensuring a seamless onboarding experience for our customers. Your primary responsibility will be to establish a strong rapport with key stakeholders and execute a process-driven onboarding experience.Key Responsibilities:Work closely with...


  • Pune, Maharashtra, India Acoustic Full time

    Job Title: Onboarding Product SpecialistAs a key member of our Customer Onboarding Team, you will play a vital role in ensuring our customers achieve a seamless onboarding experience with our MarTech software platform. Your primary responsibility will be to establish strong relationships with customers, execute process-driven onboarding experiences, and work...


  • Pune, Maharashtra, India Futurism Technologies Full time

    **Job Title:** Strategic Client LiaisonAt Futurism Technologies, we are seeking a skilled Strategic Client Liaison to oversee the relationships with our most important clients. The ideal candidate will have a proven track record of building strong relationships with strategic customers and identifying needs and requirements to promote our company's solutions...


  • Pune, Maharashtra, India BNY Full time

    Senior Associate, Client Onboarding/Transitions/Conversions/KYCAt BNY, we're seeking a highly skilled Senior Associate to join our Kyc client account opening team in Pune. This role is a hybrid position, offering the perfect blend of work-life balance.Key Responsibilities:Deliver a white-glove experience for high net worth individuals and families, from...


  • Pune, Maharashtra, India Madison Logic Full time

    About Madison Logic:At Madison Logic, we're reshaping the B2B marketing landscape and having a blast while doing it. As a truly global company, we take pride in our diverse team and the unique perspectives they bring. When you join our team, you're committing to giving 100% and striving for excellence in everything you do. Our team is at the heart of what we...


  • Pune, Maharashtra, India AideWiser SolTek Full time

    Job Description:We are seeking a motivated and experienced Senior Net Metering Liaison to join our team at AideWiser SolTek. In this role, you will be responsible for processing net-metering applications, CEIG approvals, and subsidy applications for projects across Telangana.Key Responsibilities:Process net-metering applications, CEIG, subsidy applications,...


  • Pune, Maharashtra, India LifeMagic Group Full time

    Job Title: Financial Services LiaisonLocation: Not SpecifiedSalary: 15K -18K per monthCompany Overview:We are a leading company in the financial services industry, dedicated to providing clients with comprehensive training programs and expert support. Our mission is to empower individuals to make informed investment decisions and achieve their financial...

  • Vendor Liaison

    7 days ago


    Pune, Maharashtra, India Rikaian Technology Full time

    About Company:Rikaian Technology is a global technology solutions provider that specializes in multilingual content strategy. Our innovative platforms handle various file formats and languages, leveraging AI technology for localization.Job Description:The Vendor Manager will play a crucial role in managing relationships with our network of language service...


  • Pune, Maharashtra, India enhanceplus Consultant Full time

    We are seeking a skilled Customer Service Representative to join our team at enhanceplus Consultant. As a key member of our call center, you will be responsible for providing exceptional customer support and ensuring a positive experience for our clients.Key Responsibilities:Update and maintain customer information in our database.Provide customers with...


  • Pune, Maharashtra, India DBS Mintek Pvt Ltd Full time

    Customer Service RepresentativeAt DBS Mintek Pvt Ltd, we are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer experiences through proactive issue resolution and effective communication.Key Responsibilities:Customer Communication: Engage with customers via...


  • Pune, Maharashtra, India Snaphunt Full time

    {"The Job Overview": "We are seeking a skilled Customer Support Executive to join our team at Snaphunt. As a key member of our support team, you will be responsible for handling inbound calls and emails in a professional manner, resolving customer inquiries and requests, and ensuring strong customer satisfaction. You will work closely with internal teams to...


  • Pune, Maharashtra, India r3 Consultant Full time

    Role SummaryAs a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients. This role requires strong communication skills, a professional demeanor, and the ability to work in a fast-paced environment.Key ResponsibilitiesHandle inbound calls from international customers in a timely and accurate...


  • Pune, Maharashtra, India Call For Jobs Full time

    Key Responsibilities:Engage with portfolio customers to deliver exceptional service and build lasting relationships.Key Performance Indicators:Accurate capture of interaction detailsResolution of customer queriesPromotion of Digital Banking servicesAccurate logging and resolution of complaintsAttrition control of customers


  • Pune, Maharashtra, India Global Schools Foundation Full time

    Job Title: Customer Relationship OfficerJob Summary: We are seeking a highly skilled and experienced Customer Relationship Officer to join our team at Global Schools Foundation. The successful candidate will be responsible for building and maintaining strong relationships with parents and guardians, ensuring a positive and supportive experience for our...


  • Pune, Maharashtra, India Life Lab Full time

    About the RoleThis is an exciting opportunity to work with Life Lab, a dynamic organization that values innovation and creativity. As a Partner Development Associate, you will serve as a liaison between the company and its clients, ensuring excellent customer service and client satisfaction.Key Responsibilities:Develop proposals, presentations, and project...