Customer Support Specialist

2 weeks ago


Pune, Maharashtra, India Recrudo Labs Full time
Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team at Recrudo Labs. As a key member of our international customer support team, you will play a vital role in ensuring customer satisfaction and retention for our global clients.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and chat, responding to inquiries in a timely and professional manner.
  • Resolve customer complaints and issues effectively, maintaining a positive brand image and nurturing strong customer relationships.
  • Collaborate with internal teams to address customer needs and inquiries, ensuring seamless communication and issue resolution.
  • Stay updated on product knowledge and company policies, providing accurate and informative responses to customers.
  • Contribute to the continuous improvement of customer support processes, identifying areas for enhancement and implementing changes as needed.
Requirements
  • Bachelor's degree in a related field or equivalent work experience.
  • Proven experience in a customer support or service role, preferably in an international process.
  • Excellent verbal and written communication skills in English, with additional languages a plus.
  • Strong problem-solving abilities, proactive approach to handling customer issues, and ability to multitask and prioritize tasks effectively.
  • Empathetic and patient attitude towards customer concerns and inquiries, with a focus on delivering exceptional customer experiences.

Recrudo Labs is committed to providing a positive and inclusive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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