Customer Support Specialist

1 day ago


Pune, Maharashtra, India Infobip Full time

Technical Customer Support Role

As a Customer Support Specialist at Infobip, you will be responsible for providing top-notch technical assistance and post-sales support to our customers. This role requires a skilled and independent engineering resource who can troubleshoot technical problems and resolve issues with desired quality and customer satisfaction standards.

Key Responsibilities:

  • Act as a technical resource by providing technical assistance and post-sales support to customers.
  • Serve on the front lines by troubleshooting technical problems and resolving any kind of technical issues with desired quality and customer satisfaction standard.
  • Perform platform and product troubleshooting.
  • Coordinate with internal technical resources to resolve complex technical issues when needed.
  • Analyze and report product/platform bugs and malfunctions.
  • Prepare on demand reports of higher complexity (SQL querying).

Ensuring High-Level Customer Satisfaction

As a Customer Support Specialist, you will be responsible for responding to customer queries in a timely and accurate way in line with service level agreements. You will also identify customer needs and help customers use specific features and functionalities on Infobip Platform and Product portfolio.

Contribution to Internal Improvement Initiatives

You will create and update support related technical documentation, customer details and know-how, and share with all the teams and technical community. You will also share feature requests and provide customer and product usage feedback to Product Development.

Focus on Continuous Development

As a Customer Support Specialist, you will participate in Continuing Education sessions and be fully versed on Infobip products, platform, and integrations. You will also mentor and onboard junior team members and newcomers.

What You Can Expect

As a part of Infobip, you can expect to work with the world's leading companies and impact how they communicate with their users. You will have the opportunity to learn as you grow, starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations. You will also connect globally, working with people from all over the world.



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