Robotics Engineer

3 weeks ago


Pune, Maharashtra, India Intuitive Full time

About the Role

We are seeking a highly motivated Field Service Engineer I to join our team at Intuitive Surgical. As a pioneer in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference in the lives of patients worldwide.

Key Responsibilities

  • Manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products, in an assigned territory
  • Analyze customer's requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer
  • Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality, and that Uptime Guarantees are achieved
  • Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database
  • Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve

Requirements

  • Minimum 1-5 years of field service experience is required
  • Good administrative and record keeping skills
  • Good written and oral communication skills
  • Good interpersonal skills
  • An ability to travel up to 50%, dependent upon account distribution


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