Commerce Operations Specialist

Job Title: Commerce Operations Manager

We are seeking a skilled Commerce Operations Manager to join our team. As the central nervous system of our commerce technology stack, you will be responsible for shaping the foundational systems behind how orders are processed, fulfilled, and delivered across brands and pin codes.

This role requires deep systems thinking and the ability to translate operational complexity into product logic. You will work closely with engineering, operations, finance, logistics, and product teams to drive business outcomes and customer satisfaction.

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• Drive the Order Management System (OMS): Handle order lifecycle logic, inventory reservation and release, and ensure seamless backend operations.\
• Integrate with ERP systems for financial flows, GRNs, invoice generation, and reconciliation.\
• Coordinate with POS systems: Enable real-time inventory sync, split order flows, click & collect, and store-based fulfillment.\
• Power omnichannel infrastructure including BOPIS, BORIS, inter-warehouse transfers, and store handovers.\
• Lead the Estimated Delivery Date (EDD) engine factoring logistics SLAs, serviceability, and warehouse location.\
• Build smart delivery promise engines and fallback mechanisms to support dynamic supply chain conditions.\
• Architect hyperlocal delivery capabilities: rider assignments, location-aware routing, and proximity-based inventory.\
• Design and automate NDR/NPR workflows: including retry logic, root cause diagnostics, and escalations.\
• Act as a cross-functional glue between teams, owning the full product lifecycle from functional specs to go-live and post-launch iterations.\
• Prioritize and trade-off system performance, speed, and scalability while ensuring reliability and customer promise.\
• Collaborate with stakeholders to develop business cases, prioritize features, and allocate resources effectively.\
• Analyze data to inform product decisions, identify areas for improvement, and optimize business processes.\
• Develop and maintain documentation, training materials, and knowledge bases to support team members and stakeholders.\
• Mentor junior team members, provide feedback, and contribute to a culture of continuous learning and growth.\
• Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and excellence.\
• Communicate effectively with diverse audiences, including technical and non-technical stakeholders, through written and verbal channels.\
• Foster a collaborative environment, promoting open communication, respect, and empathy among team members.\
• Embed diversity, equity, and inclusion principles in all aspects of work, striving for a workplace that reflects the communities we serve.\
• Participate in and contribute to initiatives that promote business outcomes, customer satisfaction, and employee engagement.\
• Contribute to process improvements, identifying opportunities to streamline workflows, reduce costs, and enhance productivity.\
• Support business continuity planning, disaster recovery, and IT incident management to ensure minimal disruption to operations.\
• Ensure compliance with regulatory requirements, standards, and policies governing commerce operations.\
• Develop and implement change management plans to minimize impact on employees, customers, and business operations.\
• Prioritize and manage multiple projects simultaneously, ensuring timely completion, quality, and stakeholder satisfaction.\
• Utilize project management tools, frameworks, and methodologies to guide project execution and facilitate collaboration.\
• Monitor and report on key performance indicators (KPIs), tracking progress, and making adjustments as needed to meet business objectives.\
• Serve as a subject matter expert on commerce operations, providing guidance and support to colleagues and stakeholders.\
• Strengthen relationships with internal and external partners, building trust, and fostering collaborative environments.\
• Engage in professional development, staying current with industry trends, and exploring new skills to enhance expertise and career growth.\
• Maintain accurate records, files, and databases, adhering to data governance principles and confidentiality requirements.\
• Perform other duties as assigned or required by management.\
• Work collaboratively with cross-functional teams to achieve business goals, improve customer satisfaction, and enhance overall operational efficiency.\
• Provide input on business strategy, operational planning, and resource allocation to ensure alignment with organizational objectives.\
• Develop and deliver presentations, reports, and proposals to communicate complex information to various audiences.\
• Use data analytics and visualization tools to create informative dashboards, reports, and metrics to support decision-making and drive business outcomes.\
• Demonstrate flexibility, adaptability, and resilience in response to changing priorities, deadlines, and situations.\
• Show a strong sense of ownership, accountability, and responsibility for results, actions, and commitments.\
• Set high standards for self and others, consistently striving for excellence, quality, and integrity in all aspects of work.\
• Treat colleagues, customers, and vendors with respect, dignity, and empathy, fostering a positive and inclusive work environment.\
• Represent the organization positively, maintaining a professional image and adhering to company values and policies.\
• Support organizational change, embracing opportunities for growth, improvement, and innovation.\
• Seek feedback, act on constructive criticism, and demonstrate a willingness to learn and grow.\
• Align personal goals with organizational objectives, working collaboratively to achieve shared success.\
• Uphold the highest standards of ethics, integrity, and professionalism in all interactions and decision-making.\
• Apply expertise to analyze problems, develop creative solutions, and drive business outcomes.\
• Stay updated on industry trends, best practices, and emerging technologies to drive innovation and excellence.\
• Cultivate partnerships with external organizations, fostering collaboration and driving mutual benefits.\
• Support knowledge sharing, document lessons learned, and leverage experiences to enhance team performance and individual growth.\
• Continuously evaluate and improve processes, procedures, and systems to increase efficiency, effectiveness, and customer satisfaction.\
• Enhance data-driven decision-making by collecting, analyzing, and presenting insights to inform business strategies and tactics.\
• Proactively address issues, mitigate risks, and seize opportunities to drive business value and sustainable growth.\
• Develop and implement training programs to build skills, enhance knowledge, and foster a culture of lifelong learning.\
• Optimize resource allocation, reducing waste, and maximizing return on investment to drive business outcomes and cost savings.\
• Foster an environment of innovation, encouraging experimentation, learning from failures, and leveraging successes.\
• Encourage and support the adoption of digital transformation initiatives, using technology to enhance business agility, efficiency, and customer experience.\
• Facilitate and promote diversity, equity, and inclusion within the organization, ensuring equal access to opportunities, training, and development.\
• Embody the organization's purpose, vision, and values, demonstrating leadership, inspiration, and commitment to achieving shared goals.\
• Oversee and direct activities related to the purchase, sale, storage, and transportation of goods and services.\
• Improve supply chain efficiency, reliability, and security through strategic sourcing, inventory management, and logistics optimization.\
• Advance e-commerce and digital transformation initiatives to enhance online sales, customer engagement, and shopping experiences.\
• Reduce costs and improve margins through efficient procurement, reduced waste, and optimized inventory levels.\
• Streamline operations to improve cycle times, lower production costs, and enhance product quality.\
• Manage global inventory levels, distributing products efficiently to meet customer demand and prevent stockouts.\
• Analyze market trends, consumer behavior, and competitor activity to inform purchasing decisions and stay ahead of the competition.\
• Identify opportunities for supplier diversification, reducing dependence on single suppliers and minimizing risk.\
• Implement sustainability initiatives, such as recycling, energy efficiency, and eco-friendly packaging, to minimize environmental impact.\
• Forecast demand, balancing customer needs with inventory levels to avoid stockouts and overstocking.\
• Develop strategic partnerships with suppliers, enhancing collaboration and driving mutual benefits.\
• Leverage advanced technologies, like AI, IoT, and blockchain, to transform supply chain operations, improve visibility, and enhance decision-making.\
• Establish effective relationships with external stakeholders, including suppliers, customers, and regulators.\
• Apply analytical and problem-solving skills to resolve complex supply chain challenges and optimize business outcomes.\
• Create and execute comprehensive plans to manage risk, ensure compliance, and maintain regulatory adherence.\
• Administer budgets, forecasting, and financial analysis to ensure supply chain operations align with business objectives.\
• Maintain accurate records, documenting transactions, contracts, and agreements to ensure transparency and accountability.\
• Evaluate the effectiveness of supply chain operations, implementing changes to enhance performance, efficiency, and customer satisfaction.\
• Operate according to safety protocols, ensuring a safe and healthy work environment for employees and minimizing the risk of accidents and injuries.\
• Assume responsibility for maintenance of equipment, facilities, and assets, ensuring optimal functionality and extending lifespan.\
• Plan, organize, and control resources to achieve specific supply chain objectives, meeting deadlines and budget constraints.\
• Solve critical supply chain problems proactively, considering potential consequences, and coordinating responses accordingly.\
• Attend meetings with internal stakeholders, suppliers, and customers to discuss supply chain matters, resolving conflicts and negotiating agreements.\
• Collect and analyze data to determine the most effective supply chain strategies and action plans.\
• Measure, track, and analyze Key Performance Indicators (KPIs), including lead time, fill rate, inventory turnover, and supply chain cost savings.\
• Prepare regular supply chain reports, highlighting achievements, areas for improvement, and recommendations for future enhancements.\
• Research and implement best-in-class supply chain practices to ensure the organization remains competitive and adaptable to changing market conditions.\
• Practice open communication, acting as a conduit between departments and keeping management informed about supply chain developments and challenges.\
• Pursue ongoing education, staying updated on industry trends, technological advancements, and regulatory updates to remain proficient in supply chain operations.\
• Perform other duties as directed by management to support business objectives and promote the interests of the organization.