Field Engine Repair Specialist

2 weeks ago

Bilāspur, Chhattisgarh, India beBeeField Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title:

Engine Field Service Technician">">Technical Specialist and Primary Customer Support Contact

Our team is seeking a skilled technical specialist to diagnose and execute complex repairs on engine products at customer sites.

Key Responsibilities:

  • Establish and maintain productive customer relations, ensuring prompt attention to customer needs.
  • Utilize specialized tools and documented procedures to diagnose and perform complex engine repairs at customer sites.
  • Conduct preventative maintenance activities per documented schedules and standards.
  • Escalate unresolved technical issues to product specialists or supervisors.
  • Coach and mentor technicians and apprentices by transferring knowledge and providing work direction.
  • Review repair plans, parts lists, and necessary documentation to ensure efficient service execution.
  • Complete all required service documentation, including service worksheets, timesheets, warranty claims, and quality documents.
  • Identify additional sales and service opportunities through customer interactions.
  • Maintain and clean service vehicles and tools to ensure proper operation.
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Core Competencies:

  • Communicates Effectively – Develops and delivers multi-mode communications that cater to different audiences.
  • Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
  • Develops Talent – Supports and mentors others in their career and skill development.
  • Manages Complexity – Analyzes high-volume, sometimes contradictory, information to resolve issues efficiently.
  • Manages Conflict – Effectively handles difficult situations with minimal disruption.
  • Self-Development – Continuously seeks opportunities to enhance knowledge and skills.
  • Health and Safety Fundamentals – Champions and enforces proactive safety behaviors to foster a culture of injury-free operations.
  • Diagnostics Application – Translates customer complaints into troubleshooting plans and executes repair strategies using electronic and mechanical service tools.
  • Electronic Service Tool Application – Utilizes a suite of hardware and software tools to diagnose and repair engine products efficiently.
  • Engine Systems Interactions – Analyzes interactions between internal and external engine systems (exhaust, cooling, fuel systems, aftertreatment, sensors, etc.) to diagnose and resolve issues.
  • Product Repair and Maintenance – Follows guidelines for mechanical/electrical product repair, ensuring a quality outcome within standard repair times.
  • Service Documentation – Accurately records service work performed, ensuring historical tracking and payment validation.
  • Technical Escalation – Gathers and escalates unresolved technical issues while maintaining detailed documentation of troubleshooting steps.
  • Values Differences – Recognizes and appreciates diverse perspectives in a collaborative work environment.

Education, Licenses, and Certifications:

  • Preferred: Apprentice-Trained Engine Technician.
  • Vocational diploma from a relevant technical institution.
  • Mandatory: Locally valid driving permit.
  • May require licensing for compliance with export controls or sanctions regulations.

Experience:

  • Extensive field service experience working with engine products.
  • Expert-level knowledge of engine systems, diagnostics, and repairs.
  • Prior experience in customer service and technical problem resolution.
  • Experience in mentoring and training junior technicians (preferred).

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