Travel Operations Leadership Manager

2 weeks ago


Pune, Maharashtra, India IGT Solutions Full time

We are seeking an experienced Travel Operations Leadership Manager to lead our team in Pune. The ideal candidate will have 12-18 years of experience in BPO Operations at a leadership level, preferably in the travel industry.

Key responsibilities include:

  • Delivering exceptional service to clients
  • Managing a team of professionals to ensure operational efficiency and effectiveness
  • Developing and implementing strategic plans to achieve business goals
  • Maintaining strong relationships with clients and stakeholders
  • Analyzing performance metrics and implementing corrective actions

The successful candidate will be a natural leader with excellent communication and interpersonal skills. They will also have a deep understanding of the travel industry and market trends.

We offer a competitive salary of $120,000 - $150,000 per year, depending on experience. If you are a motivated and results-driven professional looking for a new challenge, please apply.

Responsibilities include:

Job Responsibilities
  • Deliver 100% to client set contractual goals of service delivery and meet/exceed financial and operational goals set by the organization
  • Create and present business reviews to the Client and internal leadership on weekly/monthly basis. Generate additional process insights, RCAs and Action Plans to improve customer experience
  • Responsible for profitability of the current program
  • Responsible for organizing various processes related site calibrations to ensure stability and clarity on product among all sites
  • Manage and control attrition within the required thresholds and lead by example in setting the right persona of a true people leader
  • People management with help of skip level meetings, TL grooming and Red Amber Green analysis
  • Agent development through strong coordination with Training
  • Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client
  • Manage all resources and operations on daily basis to ensure timeliness adherence to SLAs to the mutual satisfaction of the client and the company
  • Devise solutions and strategies for improving performance & critical metrics like NPS/DSAT/Productivity/CCR/AHT
  • Manage attrition by creating a people friendly environment
  • Setting Targets for Performance for all levels of (Sr Managers, Managers, Assistant Managers, Team Leaders, Quality & Agents level)
  • Fostering a business-oriented relationship through regular interactions and ongoing communication
  • Providing frequent status reports on team performance including plans for improvement
  • Provide statistical performance trends and plans of execution to maintain strong areas and build on opportunities
  • Track and analyze performance to identify gaps and implement corrective action when required


  • Pune, Maharashtra, India BCD Travel Full time

    About the Role:We are seeking a highly skilled and experienced Travel Associate to join our team at BCD Travel. As a Senior Travel Associate, you will be responsible for providing expert travel consultation and booking services to our clients.Key Responsibilities:Accurately and efficiently handle incoming requests via multiple channels (phone, email,...


  • Pune, Maharashtra, India TransPerfect Full time

    Are you a natural-born leader looking for a new challenge in the life sciences industry?TransPerfect is seeking a talented Operational Leadership Manager to join our team!This is a unique opportunity to showcase your skills in driving business growth, improving operational efficiency, and leading a high-performing team.The ideal candidate will have a proven...


  • Pune, Maharashtra, India Gallagher Full time

    Job OverviewGallagher Service Center LLP is seeking a skilled Operational Leadership Manager to join our Non voice Service Team.This leadership role reports to the Process Manager and requires a candidate with proven people management skills and service delivery expertise.The successful candidate will be responsible for:Understand operational requirements...


  • Pune, Maharashtra, India IGT Solutions Full time

    About the Role:We are seeking a highly experienced Lead Operations Director to lead multiple client business operations in a Global Digital BPM Contact Center services environment.The successful candidate will have direct ownership and accountability of strategic and tactical operational direction to the operations team in order to achieve desired business...


  • Pune, Maharashtra, India TransPerfect Full time

    Job OverviewWe are seeking a highly motivated Senior Manager to lead our Business Operations team. This is an excellent opportunity for a driven individual to take on a senior leadership role and drive business growth.About the RoleThis key position will be responsible for driving the operations team's revenue growth, ensuring KPIs and billable targets are...


  • Pune, Maharashtra, India Gentrack Full time

    Be part of a team that is revolutionizing the air travel industry with cutting-edge technology. Veovo, a market leader in smart airport management solutions, empowers airports to deliver exceptional traveler experiences.We are looking for an experienced Air Travel Technology Operations Manager to join our team.About the role:In this critical position, you...


  • Pune, Maharashtra, India Antal International Full time

    Job SummaryWe are seeking a highly skilled Leadership Sales Manager to lead our sales team in India, driving growth and expansion in the FMCG sector.About the RoleThe successful candidate will be responsible for managing a high-performing sales team, providing strategic guidance, and developing business plans to achieve sales targets. Key responsibilities...


  • Pune, Maharashtra, India NielsenIQ Full time

    Job Title: Global T&E ManagerAbout the Role:The Global Travel and Expense Manager will be part of the Finance Operations team, reporting directly to the Global Procure to Pay Service Delivery Leader. This role is crucial for overseeing the T&E reimbursement process and managing the company's P-Card program, ensuring compliance with company policies and...


  • Pune, Maharashtra, India IGT Solutions Full time

    The role of Team Lead at IGT Solutions involves overseeing all team and process-related issues, including effective process control, monitoring voice standards, performance reporting, value innovation, and escalation resolution. The ideal candidate will manage a team size of 15-20 agents handling inbound calls/email.As a Team Lead, you will ensure the team...


  • Pune, Maharashtra, India Virtusa Full time

    Job Title: Operations DirectorAs a key member of our leadership team, the Operations Director will play a crucial role in driving business growth and success. The ideal candidate will have a strong background in operations management and a proven track record of delivering results.Responsibilities:Develop and implement operational strategies to drive...


  • Pune, Maharashtra, India IGT Solutions Full time

    Job SummaryWe are seeking a detail-oriented Travel Operations Associate to join our team at IGT Solutions. In this role, you will be responsible for managing bookings, handling customer inquiries, and ensuring smooth transaction processes.About the RoleBooking Management: Process and manage customer bookings for flights, hotels, and other travel services...


  • Pune, Maharashtra, India IGT Solutions Full time

    Job DescriptionA challenging opportunity has arisen for a seasoned Team Lead to manage all team and process-related issues at IGT Solutions.The purpose of this role is to oversee the effective management of teams, including ensuring timely completion of tasks, monitoring voice standards, and maintaining performance reports. The ideal candidate will have...

  • Tour Coordinator

    1 month ago


    Pune, Maharashtra, India Travel Kingdom Full time

    Job Title: Tour CoordinatorAt Travel Kingdom, we are seeking a highly skilled and experienced Tour Coordinator to join our team. As a key member of our operations team, you will be responsible for developing and managing a diverse portfolio of travel packages and itineraries for international regions, catering to various client preferences and budgets.Key...


  • Pune, Maharashtra, India Cummins Inc. Full time

    Job SummaryWe are seeking a highly skilled PEP Operations Manager to lead our production teams and drive business success. The ideal candidate will have a strong track record of managing team members, improving safety and productivity, and developing training plans.Key ResponsibilitiesOversee daily activities of multiple production teams, managing team...


  • Pune, Maharashtra, India People First Consultants Full time

    Job Title: Divisional ManagerJob Summary: We are seeking a seasoned professional to lead our Pune division as Divisional Manager. The ideal candidate will have a degree in Electrical Engineering and at least 20 years of experience in the marketing of transformers and switchgear industry.Key Responsibilities:Manage all functions of the division with a focus...


  • Pune, Maharashtra, India Cummins Inc. Full time

    About the RoleCummins Inc. is seeking a highly skilled PEP Operations Manager to join our team.Job SummaryThis leadership role is responsible for overseeing daily activities of multiple production teams, including managing team members, housekeeping, and meeting production targets.Main Responsibilities:Collaborate cross-functionally to improve safety,...


  • Pune, Maharashtra, India Panasonic Full time

    Site Manager – Facilities Job SummaryAs a Site Manager – Facilities, you will be responsible for overseeing the day-to-day operations and construction projects at assigned site(s), ensuring efficient management of both internal teams and external vendors. This role involves strategic planning, design, and execution of various projects within these...


  • Pune, Maharashtra, India Tata AIA Life Insurance Full time

    Job Title: Sales Leadership ManagerJob Summary:The Sales Leadership Manager plays a critical role in leading and supervising a team of Relationship Managers (RMs) to achieve sales targets for Tata AIA's life insurance products. The Sales Leadership Manager ensures effective team management, goal achievement, and alignment with organizational objectives.Main...


  • Pune, Maharashtra, India MICHELIN Full time

    Job Title: GTO Service ManagerAbout the Role:We are seeking a skilled GTO Service Manager to lead and manage our Operation Performance team, ensuring consistent and efficient service delivery. The ideal candidate will have a strong background in service management, with experience in implementing service improvement initiatives and managing service quality...


  • Pune, Maharashtra, India ADVITO Full time

    About the Role:We're seeking a highly skilled Senior Travel Associate to join our team. As a key member of our travel management team, you will be responsible for providing expert travel consultation and arranging innovative and creative special services for our clients.Key Responsibilities:Accurately and efficiently handle incoming requests via multiple...