Senior Operations Manager

2 weeks ago


Pune, Maharashtra, India IGT Solutions Full time

The role of Team Lead at IGT Solutions involves overseeing all team and process-related issues, including effective process control, monitoring voice standards, performance reporting, value innovation, and escalation resolution. The ideal candidate will manage a team size of 15-20 agents handling inbound calls/email.

As a Team Lead, you will ensure the team meets and exceeds stipulated timelines and service level agreements. You will be responsible for monitoring calls, providing regular coaching and mentoring to agents, and tracking low performers in the team. Additionally, you may be required to participate in client calls, agent focus group discussions, and reinforce product-related updates in the team.

The successful candidate will possess strong leadership skills, with experience in supervisory or TL roles in BPO operations or travel account set-ups. A graduate degree in any stream is preferred, along with knowledge of MS applications and Excel. Experience in travel BPO/travel agency and hands-on experience in travel bookings and changes is also an asset.

We are looking for an individual who can demonstrate exceptional problem-solving skills, decision-making ability, customer management skills, analytical and methodical abilities, coordination/team work, and excellent communication skills both verbally and written. Strong team-building skills, the ability to assess operational inefficiencies, devise appropriate goals, and maintain confidentiality are essential.

This position offers a competitive salary range of 4LPA - 5LPA, depending on experience and qualifications. If you possess a high level of integrity, accountability, flexibility, and adaptability, we encourage you to apply.



  • Pune, Maharashtra, India Apex Group Ltd (India Branch) Full time

    Job SummaryWe are seeking an experienced Senior Operations Manager to join our team at Apex Group Ltd (India Branch). The ideal candidate will have a strong background in investment operations and risk management, with a proven track record of overseeing day-to-day operations.This is a senior leadership role that requires strategic thinking, excellent...


  • Pune, Maharashtra, India Tata Motors Full time

    Tata Motors Job Title: Senior Operations ManagerThis Senior Operations Manager position is a critical role at Tata Motors, requiring a highly skilled professional to oversee warehouse operations. The ideal candidate will possess strong technical knowledge of warehousing operations, with a minimum of 2 years of experience in a similar role.Key...


  • Pune, Maharashtra, India Livspace Full time

    Job Title: Senior Operations ManagerJob Summary: We are seeking a highly skilled Senior Operations Manager to lead our Operations team in delivering exceptional customer experiences. The ideal candidate will have a strong track record of managing cross-functional teams, driving process improvements, and ensuring timely project execution.Key...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job OverviewWe are seeking an experienced Senior Operations Manager to join our team at WNS Global Services. As a key member of our management team, you will be responsible for driving business growth and process improvements.


  • Pune, Maharashtra, India Allstate Benefits Full time

    Job Overview">Allstate Benefits is seeking a highly skilled and experienced Senior Operations Manager to lead our claims services team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our claims department and ensuring that we deliver exceptional service to our customers.About the Role">This is a...


  • Pune, Maharashtra, India ASSPL - Maharashtra Full time

    At ASSPL - Maharashtra, we're committed to delivering exceptional customer experiences. As a result, we need talented professionals who can drive operational excellence in our warehouses.We're seeking a Senior Operations Manager for our warehouse operations team. In this role, you will be responsible for:Managing daily operations across one large site or...


  • Pune, Maharashtra, India Vitasta Consulting Pvt Ltd Full time

    Job Summary:Vitasta Consulting Pvt Ltd is seeking a highly experienced Senior Operations Manager to oversee and optimize manufacturing operations. The ideal candidate will have a proven track record in driving operational excellence, managing cross-functional teams, and aligning operational processes with strategic business goals.Key...


  • Pune, Maharashtra, India Microland Full time

    Key Responsibilities: As a Senior IT Operations Manager at Microland, you will be responsible for managing and coordinating IT operations, ensuring seamless service delivery and excellent customer experience. Your key responsibilities will include: Managing IT change management and service catalog management processes Coordinating incident management and...

  • Senior IT Manager

    2 weeks ago


    Pune, Maharashtra, India Ivalua Inc Full time

    **Job Title:** Senior IT Manager - Cloud Operations**Job Summary:We are seeking a Senior IT Manager - Cloud Operations to join our team at Ivalua Inc. The successful candidate will be responsible for managing our cloud infrastructure, ensuring the smooth operation of our IT systems, and leading a team of IT professionals.**Key Responsibilities:Manage cloud...


  • Pune, Maharashtra, India Mphasis Full time

    Company Overview">Mphasis is a leading IT services company that offers a wide range of services including technology, consulting and outsourcing to clients across various industries.">Job Description">We are seeking an experienced Senior Insurance Operations Manager to join our team in London. As a Senior Insurance Operations Manager, you will be responsible...


  • Pune, Maharashtra, India emerson Full time

    About the Role:This is a Senior Operations Manager role at Emerson, responsible for leading the operations team to drive operational excellence, quality, and customer satisfaction. The successful candidate will have a proven track record of improving process efficiency, reducing waste, and increasing productivity.Key Responsibilities:Lead the operations team...


  • Pune, Maharashtra, India WNS Global Services Full time

    As a Senior Operations Manager at WNS Global Services, you will be responsible for managing a team of 15 to 20 members, ensuring the department's resources are used effectively to meet service targets. You will provide guidance and support to your team through performance feedback, monitor their performance results, and identify training needs. The ideal...


  • Pune, Maharashtra, India Tata Motors Full time

    Job SummaryWe are seeking an experienced Senior Operations Manager to join our team at Tata Motors. As a key member of our operations department, you will be responsible for driving execution, improving productivity, and ensuring quality standards in our production lines.Key ResponsibilitiesDrive compliance to station level readiness, ensuring all necessary...


  • Pune, Maharashtra, India Vitasta Consulting Pvt Ltd Full time

    Key Qualifications:A degree in engineering or a related field, such as Operations Management, is preferred. An MBA or equivalent advanced degree is highly valued.Experience:A minimum of 20 years of experience in operations management within a manufacturing environment, preferably in the FDA-approved Chemical or Biotech sector.Extensive experience in managing...


  • Pune, Maharashtra, India Copeland Full time

    Job Summary:Emerson is seeking a highly skilled Senior Operations Manager to lead the development and implementation of operational strategies that drive business growth and excellence. The ideal candidate will have a proven track record of improving operational efficiency, reducing costs, and enhancing customer satisfaction.Key Responsibilities:Develop and...


  • Pune, Maharashtra, India VikingCloud Full time

    Job SummaryVikingCloud is seeking an experienced and dynamic Senior Quality Operations Manager to oversee the quality assurance operations of our 24/7 process. This role involves managing a team of Quality Analysts, Functional Trainers, and Team Leads, ensuring the highest standards of quality and compliance are met across all operations.Key...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job OverviewWe are seeking a Senior Operations Manager to join our team in Pune. This is an exciting opportunity to lead various teams and drive process improvements.


  • Pune, Maharashtra, India Maersk Full time

    Job SummaryAt Maersk, we are committed to building a diverse and inclusive workplace. We are seeking a Senior Operations Manager to join our team. As a key member of our Accounting Operations team, you will be responsible for overseeing the day-to-day financial transactions and ensuring compliance with regulations, accounting principles, and standards.Key...


  • Pune, Maharashtra, India METRO LOGISTICS Full time

    Job SummaryMetro Logistics is seeking a Senior Operations Manager to oversee the performance of our team. This role will be responsible for monitoring team performance, driving employee engagement, and improving processes.Key ResponsibilitiesMonitor team performance and identify areas for improvementDrive employee engagement and motivationDevelop and...


  • Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

    Unlock Your Potential at BNY MellonBNY Mellon is a global leader in asset management and banking, with a rich history of innovation and excellence. We're seeking a highly skilled Senior Operations Manager to join our Global Custody Operations team.Key Responsibilities:Develop and implement complex analytics and reporting services to improve Client Processing...