Service Leadership Manager

5 days ago


Pune, Maharashtra, India MICHELIN Full time

Job Title: GTO Service Manager

About the Role:

We are seeking a skilled GTO Service Manager to lead and manage our Operation Performance team, ensuring consistent and efficient service delivery. The ideal candidate will have a strong background in service management, with experience in implementing service improvement initiatives and managing service quality standards.

Key Responsibilities:

  • Lead and manage the Operation Performance team, including staffing and training.
  • Oversee premium service standards and procedures to ensure consistent and efficient service delivery.
  • Maintain high attention to detail and quality, guiding the team to implement service metrics and drive continuous improvement.
  • Collaborate with other departments to develop and implement strategies to improve end-user satisfaction, increase service efficiency, and achieve business objectives.
  • Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools, or technologies.
  • Stay updated on industry trends, best practices, and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.

Requirements:

  • 10+ years of experience in service management or a related role, with knowledge of service management principles, processes, and best practices.
  • Proficiency in relationship management, tracking, and monitoring service performance.
  • Excellent communication and interpersonal/intercultural skills, with the ability to build rapport and maintain positive relationships with teams and internal stakeholders.
  • Strong abilities in lean management, with a customer-centric approach to resolving service-related challenges.
  • Experience in implementing service improvement initiatives and managing service quality standards.
  • Abilities with service management frameworks such as ITIL.
  • Proven record of achieving service-related KPIs and customer satisfaction targets.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Excellent leadership and people management skills.
  • Experience in project and production activities.
  • Experience in leading teams, agile methods, and knowledge of Lean Management.
  • Good knowledge of Michelin IS is a real plus.


  • Pune, Maharashtra, India Gallagher Full time

    Job OverviewGallagher Service Center LLP is seeking a skilled Operational Leadership Manager to join our Non voice Service Team.This leadership role reports to the Process Manager and requires a candidate with proven people management skills and service delivery expertise.The successful candidate will be responsible for:Understand operational requirements...


  • Pune, Maharashtra, India TransPerfect Full time

    Are you a natural-born leader looking for a new challenge in the life sciences industry?TransPerfect is seeking a talented Operational Leadership Manager to join our team!This is a unique opportunity to showcase your skills in driving business growth, improving operational efficiency, and leading a high-performing team.The ideal candidate will have a proven...


  • Pune, Maharashtra, India Tata AIA Life Insurance Full time

    Job Title: Sales Leadership ManagerJob Summary:The Sales Leadership Manager plays a critical role in leading and supervising a team of Relationship Managers (RMs) to achieve sales targets for Tata AIA's life insurance products. The Sales Leadership Manager ensures effective team management, goal achievement, and alignment with organizational objectives.Main...


  • Pune, Maharashtra, India Siemens Energy Full time

    Job OverviewWe seek a Commodity Leadership Manager to lead the Machined Parts and Fasteners commodity for the India region. The successful candidate will provide strategic leadership to their assigned commodity, collaborating with cross-functional counterparts to define an effective ecosystem strategy.ResponsibilitiesLead the Machined Parts and Fasteners...


  • Pune, Maharashtra, India ADCI - Maharashtra Full time

    Job SummaryAt ADCI - Maharashtra, we're committed to delivering exceptional customer experiences. To achieve this, we're seeking a seasoned Leadership Development Business Partner to drive our Customer Service leadership development strategy in APAC. This role will be based in either Pune, Delhi, or Hyderabad and requires occasional travel up to 20%. The...

  • IT Services Manager

    1 week ago


    Pune, Maharashtra, India ABS INTERNATIONAL Full time

    Job OverviewABS INTERNATIONAL seeks an experienced IT Services Manager to lead local IT projects, including planning and deployment of new IT systems and services.The ideal candidate will have 7-10 years of experience in IT management roles, with a proven track record in project management, IT infrastructure management, and team leadership.The successful...


  • Pune, Maharashtra, India Random Talent Partners Full time

    Nursing Leadership OpportunitySouth Western Ambulance Service NHS Foundation Trust is seeking a skilled and experienced nurse leader to oversee the delivery of high-quality emergency and urgent care services. As a key member of the trust's leadership team, the successful candidate will be responsible for leading and managing a team of nursing staff, ensuring...

  • Deputy Manager

    1 week ago


    Pune, Maharashtra, India Max Life Insurance Full time

    About UsAt Max Life Insurance, we value leadership excellence and are seeking a Deputy Manager to join our team.Key ResponsibilitiesWe are looking for a Deputy Manager who embodies customer obsession, growth mindset, collaboration, and people leadership.What We OfferAs a Deputy Manager at Max Life Insurance, you will have the opportunity to inspire teams to...


  • Pune, Maharashtra, India Western Union Full time

    Join Western Union as a Senior Manager, Technical Leadership Expert We are looking for a skilled Senior Manager, Technical Leadership Expert to join our growing team in Pune, India. As a Technical Leadership Expert, you will be responsible for leading multiple teams within Digital, Channel Services Pune, with a strong emphasis on collaboration with...


  • Pune, Maharashtra, India ADCI - Maharashtra Full time

    Job SummaryWe are seeking a highly skilled Senior Leadership Development Partner to join our team at ADCI - Maharashtra. This role will focus on implementing our leadership development strategy and roadmap for Customer Service leaders in APAC.Key ResponsibilitiesCreate and implement the leadership development regional addendum aligned to our annual roadmap...


  • Pune, Maharashtra, India Allianz Full time

    Job Description:We are seeking a skilled Vertical Head to lead our digital servicing efforts. The ideal candidate will have a strong background in Customer Care, Inbound Process, and Vendor Management.Key Responsibilities:Provide exceptional customer serviceDevelop and implement effective inbound processesManage vendor relationshipsDesirable Skills:A strong...


  • Pune, Maharashtra, India SAS Full time

    SAS Cloud and Information Services LeaderWe are seeking a highly experienced leader to head our Cloud and Information Services division in Pune, India. The ideal candidate will have a strong background in managing global IT services, leading remote teams, and collaborating with global leadership.Key ResponsibilitiesManage and lead the CIS division in Pune,...


  • Pune, Maharashtra, India MASFLAIR LEADERSHIP SOLUTIONS LLP Full time

    Sales Leadership and Strategy:As the Regional Sales Manager, you will play a pivotal role in driving sales growth and market expansion across our assigned territories. You will be responsible for developing and executing strategic sales plans, managing a team of sales professionals, and building strong relationships with key customers within the general...


  • Pune, Maharashtra, India Tata Motors Full time

    Position Overview We are seeking a dedicated and result-driven Senior Manager to lead our service network in driving high customer satisfaction and after sales revenue within company policies and code of conduct. Key Responsibilities: Resolve customer issues and drive service revenue in the service network Identify and capitalize on growth...


  • Pune, Maharashtra, India Swarovski Full time

    About the JobAs a Store Manager at Swarovski, you will be responsible for leading a team to deliver exceptional customer experiences and drive sales growth.About YouWith a minimum of 3 years' experience in multi-cultural retail environments, you have a proven track record of leadership, coaching, and digital proficiency. Your excellent English skills and...


  • Pune, Maharashtra, India Tata Motors Full time

    Job SummaryThis is a leadership role that requires a Senior Manager with experience in technology development and implementation. The ideal candidate will have a strong understanding of automotive diagnostics and a proven track record of delivering projects on time and within budget.Key ResponsibilitiesDevelop and implement diagnostic strategies for...


  • Pune, Maharashtra, India ADCI - Maharashtra Full time

    Job TitleSr. L&D Business Partner, CS Leadership DevelopmentAbout the RoleWe are seeking an innovative and experienced Leadership Development Business Partner to implement our strategy and roadmap on developing Amazon's Customer Service leaders in APAC. This position is located in either Pune, Delhi or Hyderabad and requires travel up to 20%.Key...


  • Pune, Maharashtra, India exl Full time

    Job OverviewWe are seeking a highly skilled and motivated Executive Leadership Professional to join our team at EXL.As an Excellence in Leadership Executive, you will be responsible for participating in training to develop knowledge on all systems and integrating procedural changes into your daily routine.You will also focus on achieving individual...

  • Senior Manager(L5)

    2 weeks ago


    Pune, Maharashtra, India Tata Motors Full time

    Job SummaryAs a Senior Manager(L5) at Tata Motors, you will be responsible for driving service and spare parts revenue in the service network, ensuring high customer satisfaction and after-sales revenue within company policies and code of conduct.Key ResponsibilitiesResolve customer issues and develop strategies to improve customer satisfaction.Lead a team...

  • Project Manager

    2 weeks ago


    Pune, Maharashtra, India BirlaSoft Full time

    About the Role: As a key member of our team, you will be responsible for leading and managing projects from start to finish. This will involve collaborating with cross-functional teams, developing project plans, and ensuring timely delivery. Key Responsibilities:Develop and implement project plans and timelinesCollaborate with team members to ensure...