Senior Leadership Position
3 weeks ago
Position Overview
We are seeking a dedicated and result-driven Senior Manager to lead our service network in driving high customer satisfaction and after sales revenue within company policies and code of conduct.
Key Responsibilities:
- Resolve customer issues and drive service revenue in the service network
- Identify and capitalize on growth opportunities in the service network
- Develop and execute strategies to improve customer satisfaction
Qualifications
The ideal candidate will have a strong background in mechanical engineering and a minimum of 3-7 years of experience in a technical and/or customer servicing role.
Leadership Competencies
As a Senior Manager at Tata Motors, you will be expected to lead by example and demonstrate the following competencies:
- Developing Self and Others - Recognizing continuous development is essential for success
- Driving Execution - Translating strategy into action and execution
- Leading Change - Recognizing the need for change, initiating and adapting to change
Functional Competencies
The successful candidate will have strong analytical and problem-solving skills, as well as excellent interpersonal skills and a customer-centric approach.
About Tata Motors
Tata Motors is a leading automotive company with a commitment to delivering exceptional customer experiences.
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