Senior Manager(L5)
2 weeks ago
Job Summary
As a Senior Manager(L5) at Tata Motors, you will be responsible for driving service and spare parts revenue in the service network, ensuring high customer satisfaction and after-sales revenue within company policies and code of conduct.
Key Responsibilities
- Resolve customer issues and develop strategies to improve customer satisfaction.
- Lead a team of service professionals to achieve sales targets and improve service quality.
- Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
Requirements
- 3-7 years of experience in a technical and/or customer servicing role.
- Strong analytical and problem-solving skills, with the ability to drive execution and lead by example.
- Excellent interpersonal and customer-centricity skills, with the ability to motivate self and others.
Competencies
- Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel.
- Driving Execution - Translating strategy into action and execution.
- Leading by Example - Encouraging and following ethical standards.
- Motivating Self and Others - Inspiring teams and individuals.
Functional Competencies
- Automobile Engineering - Strong analytical and problem-solving skills.
- Interpersonal Skill - Excellent interpersonal and customer-centricity skills.
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