Technical Support Professional

2 days ago

Surat, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Technical Support Professional

We are seeking a skilled and experienced technical support professional to join our team.

Key Responsibilities:

  • Deliver exceptional customer service by providing timely and effective technical support via various communication channels.
  • Analyze and resolve complex technical issues related to software applications, hardware devices, and network connectivity.
  • Maintain accurate records of customer interactions using CRM software to ensure seamless integration with business operations.
  • Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction to drive business growth.

Required Skills and Qualifications:

  • 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
  • Bachelor's degree in any technical specialization (BCA/B.Tech/B.E.).
  • Strong communication skills with excellent verbal and written English proficiency to effectively engage with customers.
  • Ability to work rotational shifts including night shifts to cater to diverse customer needs.

Preferred Qualifications:

  • SAP/SuccessFactors knowledge to enhance technical capabilities.

National Institute of Information Technology is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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