Dedicated Technical Support Professional

23 hours ago

Surat, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 18,00,000

About People Prime Worldwide is a leading provider of innovative solutions. They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation.

Job Overview:

We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will provide round-the-clock technical support for desktops, laptops, and peripherals.

Main Responsibilities:
  • Ticket Management
  • Monitor and respond to incidents via ticketing system within Service Level Agreement (SLA) timelines
  • Troubleshooting
  • Perform remote troubleshooting and escalate unresolved issues
  • User Support
  • Support users across different time zones and ensure minimal downtime
  • Log Maintenance
  • Maintain logs of shift activities and handover reports for continuity
  • Collaboration
  • Collaborate with global IT teams for coordinated support
  • Hardware and Software Support
  • Provide technical support for desktops, laptops, printers, and other peripherals
  • Troubleshooting
  • Troubleshoot hardware and software issues both onsite and remotely
  • Operating System Support
  • Install, configure, and upgrade operating systems and applications
  • Environment Support
  • Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments
  • Inventory Maintenance
  • Maintain logs of support requests, resolutions, and system updates
  • Setup and Configuration
  • Assist in setting up new systems and user accounts
  • Escalation
  • Collaborate with IT teams to escalate unresolved issues
  • Patching and Updates
  • Ensure timely updates and patches for systems and applications
  • Training and Education
  • Train users on basic IT procedures and best practices
  • Compliance and Governance
  • Maintain inventory of IT assets and ensure compliance with company policies

Required Skills: Desktop Support, Remote Desktop Support, Windows

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