Voice Support Professional

6 days ago

Surat, Gujarat, India beBeeSupport Full time ₹ 50,00,000 - ₹ 80,00,000

Job Title: Voice Support Professional

 

We are seeking a dedicated Voice Support Professional to provide proactive onboarding and red-alert engagement to learners, address their issues, and maintain detailed call logs and learner status in the CRM system.

 

Key Responsibilities:

  • Proactive Onboarding: Welcome new learners with a personalized call within 48 hours to guide them through account setup, platform access, and initial orientation.
  • Red-Alert Engagement: Proactively contact at-risk learners flagged by the system to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
  • Problem Resolution: Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
  • Administrative Support: Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
  • Continuous Improvement: Provide feedback on workflows and suggest enhancements to improve the learner experience.

 

Requirements:

  • Excellent Communication Skills: Clear, confident, and empathetic voice communication.
  • Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly.
  • Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
  • Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
  • Tech Savvy: Comfortable using CRM systems, call monitoring tools, and internal platforms.

 

Desired Qualifications:

  • Bachelor's degree in any field (preferred).
  • Minimum 1-2 years of experience in voice-based support, preferably in EdTech, customer support, or student success roles.
  • Experience in handling both inbound and outbound calls.
  • Familiarity with escalation protocols and quality assurance practices.

 

About This Role:

This is an exciting opportunity for a skilled Voice Support Professional to join our team and make a positive impact on learners' experiences.

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