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Voice of Customer Specialist

2 weeks ago

Surat, Gujarat, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 25,00,000

Job Overview

We are seeking an experienced Voice of Customer professional to join our team. In this role, you will be responsible for gathering customer feedback and insights to help drive business decisions.

Responsibilities

  • Collect and analyze customer feedback from various sources, including surveys and social media
  • Develop and maintain relationships with key stakeholders to ensure alignment on customer experience goals
  • Provide actionable insights and recommendations to inform business decisions

Requirements

  • 3-6 years of experience in a Voice of Customer or related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

Benefits

This is an exciting opportunity to join a dynamic team and make a real impact on our customers' experiences. If you are passionate about delivering exceptional customer service and have a knack for analysis, we encourage you to apply.