Advanced Voice Solutions Specialist

2 days ago


Surat, Gujarat, India beBeeexpertise Full time ₹ 18,00,000 - ₹ 20,00,000

We are seeking an experienced Advanced Voice Solutions Specialist to play a critical role in the development and maintenance of our Cisco UCCE solutions.

The ideal candidate will have 10+ years of experience working with Cisco UCCE, UCCX, PCCE, and other call recording platforms. Strong knowledge of VOIP protocols such as SIP, H.323, and MGCP is essential, as well as understanding of ITIL processes and Cisco Voice network deployment models.

  • Design, implement, and troubleshoot complex Cisco UCCE and IPT systems
  • Create MACD configurations for Cisco UCCE and IPT platforms
  • Develop and maintain technical product documentation and upgrade plans
  • Work closely with third-party providers to resolve telecommunications issues and OEMs for incident resolution
  • Collaborate with teams to improve processes and contribute to individual contributions

This opportunity allows you to work in a dynamic environment and leverage your expertise to drive business success.

Key Responsibilities:
  • Advanced troubleshooting activities
  • System design and upgrade planning
  • Technical documentation and knowledge base maintenance
  • Process improvements and team collaboration

Excellent communication, analytical, and problem-solving skills are required for this position. Proficiency in Excel analytics, email, voice communication, and teamwork are also necessary.



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