Technical Support Specialist

10 hours ago

Surat, Gujarat, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title

Technical Support Specialist

About the Role

We are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our clients. As the first point of contact for IT support, you will be responsible for resolving technical issues, managing customer inquiries, and ensuring timely resolution.

Key Responsibilities:
  • Provide first-line technical support to end-users in a courteous and professional manner.
  • Log all user service tickets in ITSM systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.
Required Skills and Qualifications
  • Excellent communication skills – both verbal and written.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer-focused mindset with a commitment to service excellence.
  • Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).
Benefits

We offer a range of benefits that reflect our commitment to the well-being and success of our team members, including opportunities for professional growth and development, a collaborative work environment, and competitive compensation packages.

Why Choose This Opportunity?

This role offers a unique chance to join a dynamic team of professionals who are passionate about delivering exceptional technical support services. You will have the opportunity to make a real impact on our clients' experiences and contribute to the growth and success of our organization.

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