Technical Support Specialist

3 days ago


Surat, Gujarat, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000
About this Role

We are seeking a skilled Technical Support Specialist to provide high-quality support to our customers. As a key member of our technical team, you will be responsible for resolving technical issues and providing timely assistance via multiple channels.

Key Responsibilities:
  • Troubleshooting: Identify and resolve technical issues related to various platforms and software.
  • Support Ticket Management: Document resolutions, update knowledge base, and manage support tickets efficiently.
  • Cross-Functional Collaboration: Work closely with internal teams to resolve escalated issues and ensure seamless customer experiences.
Requirements:
  • Education: Graduate degree in Computer Science, IT, or a related field.
  • Experience: Proven track record in technical support roles.
  • Technical Skills: Knowledge of cloud platforms, basic networking concepts, and software administration.
  • Soft Skills: Strong communication, documentation, and troubleshooting skills, with the ability to multitask in a fast-paced environment.
Additional Requirements:
  • Familiarity with ticketing systems and Active Directory/Azure AD.
  • Certifications: Microsoft 365 Fundamentals, Azure Fundamentals, or CCNA certifications are a plus.


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