
Technical Support Specialist
2 days ago
At our company, we are seeking experienced professionals to provide technical and functional support to clients using Hospital Management System (HMS) or Property Management System (PMS) software.
The ideal candidate will have a strong understanding of healthcare or hospitality workflows, excellent problem-solving skills, and attention to detail. A background in troubleshooting application issues and providing resolution or escalation to relevant technical teams is essential.
Responsibilities include:
- Providing specialized support for HMS/PMS-related queries
- Troubleshooting application issues and providing resolution or escalating to relevant technical teams
- Guiding customers through system usage, updates, and feature explanations
- Collaborating with internal product and engineering teams for bug fixes or enhancements
- Training end-users when necessary and documenting best practices
Requirements include 1-3 years of experience in HMS/PMS support or similar software systems, a strong understanding of healthcare or hospitality workflows, excellent problem-solving skills, and attention to detail. Familiarity with ticketing systems, SQL, or database concepts is a plus.
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