Technical Support Specialist

5 hours ago

Surat, Gujarat, India beBeeTroubleshooter Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Technical Support SpecialistAs a vital member of our dynamic IT support team, you'll deliver world-class technical assistance, collaborating with peers to ensure seamless day-to-day operations.You'll work from our collaborative and user-friendly space, where employees can drop in for help. Troubleshooting technical issues, managing IT assets, deploying hardware, and guiding users through new software rollouts are all part of your role.Your focus is on making technology accessible, reliable, and user-friendly for our users.Key Responsibilities
  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes.
  • Support end users with BYOD and personal devices in line with company policy.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.
  • Contribute to knowledge articles and ensure documentation is up to date.
Requirements
  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in rotational shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.

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