Technical Support Specialist

8 hours ago

Surat, Gujarat, India beBeeTechSupport Full time ₹ 8,00,000 - ₹ 15,00,000

Job Opportunity

We are seeking a skilled technical support specialist to join our team. In this role, you will be the primary point of contact for all IT-related queries and incidents, providing technical assistance in French and English for hardware, software, network, and application issues.

Responsibilities:

  • Act as the primary contact for IT-related queries and incidents via phone, email, or ticketing system.
  • Provide technical support in French and English for hardware, software, network, and application issues.
  • Troubleshoot and resolve incidents within agreed SLA timelines or escalate to appropriate teams when necessary.
  • Log all incidents and requests accurately in the Service Management tool.
  • Follow standard procedures for proper escalation of unresolved issues.
  • Collaborate with other IT teams to ensure seamless service delivery.
  • Contribute to the creation and maintenance of technical documentation and knowledge base articles.
  • Support remote users and ensure proper functionality of VPN, remote desktops, and other remote access tools.
  • Assist with onboarding and offboarding of employees, including account setups and deactivations.

Requirements:

  • Fluent in French and English (written and spoken).
  • Proven experience in a Service Desk / IT Support role (1–6 years preferred).
  • Good understanding of Windows OS, Microsoft Office Suite, Active Directory, and basic networking.
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or similar.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work in a fast-paced, team-oriented environment.
  • Willingness to work in shifts or weekends (if required).

About the Role:

This is an excellent opportunity for a technical support specialist to join our team and take on new challenges. We offer a dynamic and supportive work environment where you can grow and develop your skills.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

  • Technical Support Specialist

    11 hours ago

    Surat, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Technical Support SpecialistWe are seeking experienced Technical Support Specialists to provide technical assistance to clients using Hospital Management System (HMS) or Property Management System (PMS) software.

  • Technical Support Specialist

    2 days ago

    Surat, Gujarat, India beBeesoftware Full time ₹ 80,00,000 - ₹ 1,50,00,000

    Product Specialists are key to unlocking customer success. The role demands a unique blend of technical expertise and interpersonal skills. This job is an exciting opportunity to bring in your own ideas, implement them, and make them accessible to a large customer base.This specialist will play a pivotal role in helping customers successfully implement and...

  • Technical Support Specialist

    6 hours ago

    Surat, Gujarat, India beBeeTechnical Full time US$ 70,000 - US$ 1,21,000

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our organization, you will play a critical role in delivering exceptional customer service and technical support.Key Responsibilities:Provide world-class technical support via telephone and/or written internet-based communicationDrive process...

  • Technical Support Specialist

    3 days ago

    Surat, Gujarat, India PortPro - Asia Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job Title:Technical Support Specialist (SaaS Support)Department:Customer SupportGroup:Quality ControlRole Summary:The Technical Support Specialist provides expert assistance to users of our SaaS platform, ensuring timely resolution of technical issues, excellent customer experience, and ongoing product usability. This role involves troubleshooting complex...

  • Technical Support Specialist

    7 days ago

    Surat, Gujarat, India beBeeMaintenance Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Opportunity: Technical Support SpecialistLocation: Hazira (Surat) & Jamnagar in Gujarat, IndiaAre you a passionate engineer with a knack for technical problem-solving and equipment maintenance?As a Technical Support Specialist at our Hazira/Jamnagar site, you will play a vital role in maintaining high-performance operations.Key Responsibilities:Perform...

  • Technical Support Specialist

    2 days ago

    Surat, Gujarat, India beBeeTechnical Full time ₹ 7,20,000 - ₹ 9,60,000

    Job Title: Technical Support SpecialistWe are seeking a proactive and resourceful Part-Time Technical Support Specialist to support our IT, website, and digital operations. This role is ideal for a detail-oriented professional who enjoys problem-solving, improving systems, and managing digital platforms. You will work remotely and clock in 50 hours per...

  • Technical Support Specialist

    1 week ago

    Surat, Gujarat, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    About this RoleWe are seeking a skilled Technical Support Specialist to provide high-quality support to our customers. As a key member of our technical team, you will be responsible for resolving technical issues and providing timely assistance via multiple channels.Key Responsibilities:Troubleshooting: Identify and resolve technical issues related to...

  • Technical Support Specialist

    6 days ago

    Surat, Gujarat, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000

    We are seeking a skilled IT Support Specialist to provide comprehensive technical support across systems, networks, and cloud platforms.The role involves managing day-to-day IT operations, troubleshooting complex issues, ensuring security compliance, and supporting business applications and user needs.Key Responsibilities:System & User Support: Provide...

  • Advanced Technical Support Professional

    4 days ago

    Surat, Gujarat, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 18,00,000

    Senior Technical Support SpecialistWe are seeking an experienced Senior Technical Support Specialist to join our technical team.The successful candidate will be responsible for handling escalated technical issues, providing in-depth troubleshooting and ensuring smooth resolution of incidents that cannot be resolved at the L1 level.Handle incidents, service...

  • Technical Support Specialist

    5 days ago

    Surat, Gujarat, India beBeeAssociate Full time ₹ 18,00,000 - ₹ 24,00,000

    Job OpportunityWe are seeking a skilled professional to join our team as an Associate. This role will involve working with Odessa and Platform Tools, providing technical assistance and support to users.Key Responsibilities:Serve as the primary point of contact for technical inquiries via email or phone.Diagnose and resolve basic technical issues related to...