Technical Support Specialist

3 days ago

Surat, Gujarat, India beBeeAssociate Full time ₹ 18,00,000 - ₹ 24,00,000
Job Opportunity

We are seeking a skilled professional to join our team as an Associate. This role will involve working with Odessa and Platform Tools, providing technical assistance and support to users.

Key Responsibilities:

  • Serve as the primary point of contact for technical inquiries via email or phone.
  • Diagnose and resolve basic technical issues related to Odessa and Platform Tools.
  • Perform configuration changes in Odessa to meet user requirements.
  • Escalate complex issues to higher-level support teams when necessary.
  • Maintain accurate records of user interactions and technical issues.
  • Provide timely follow-up with users to ensure their issues are resolved.
  • Assist with user account management and contribute to knowledge base articles.

Required Skills:

  • Previous experience in customer service or technical support.
  • Knowledge of Odessa and its functionalities.
  • Strong problem-solving skills and ability to work independently.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize effectively.

Experience:

  • A minimum of 6 to 9 years of overall experience.
  • Specific experience managing or working with Odessa or similar platforms.

Benefits:

  • Opportunity to work with a dynamic company and be part of a talented team.
  • Chance to develop skills and expertise in technical support and customer service.
  • Collaborative and supportive work environment.
  • Competitive compensation package.

Why Join Us:

We value diversity, equity, and inclusivity in our workplace culture. As an equal opportunity employer, we uphold fair treatment for all employees and applicants, regardless of gender, race, family status, disability, or any other factor.

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