Senior Technical Assistance Specialist

2 days ago


Surat, Gujarat, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Support Specialist

We are seeking a skilled Customer Support Specialist to provide exceptional technical support to our customers and ensure their satisfaction with our products and services.

Duties and Responsibilities
  • Provide technical assistance to customers via phone, email, and chat.
  • Diagnose and resolve technical issues related to software applications and troubleshooting techniques.
  • Collaborate with cross-functional teams to resolve complex technical problems.
  • Document support interactions and maintain records of customer inquiries and resolutions.
  • Assist in the development and improvement of support processes and documentation.
Essential Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-6 years of experience in a customer support or technical support role.
  • Strong understanding of software applications and troubleshooting techniques.
  • Experience with ticketing systems and customer relationship management (CRM) software.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.


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