Advanced Technical Support Professional

1 day ago


Surat, Gujarat, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 18,00,000
Senior Technical Support Specialist

We are seeking an experienced Senior Technical Support Specialist to join our technical team.

The successful candidate will be responsible for handling escalated technical issues, providing in-depth troubleshooting and ensuring smooth resolution of incidents that cannot be resolved at the L1 level.

  • Handle incidents, service requests and escalations from the L1 support team.
  • Perform advanced troubleshooting, root cause analysis and provide timely resolutions.
  • Monitor systems, applications and infrastructure to ensure high availability and performance.
  • Collaborate with L3 engineers, development teams and vendors for complex issue resolution.
  • Document solutions, knowledge articles and update standard operating procedures.
  • Provide guidance, mentoring and support to L1 engineers.
  • Participate in on-call rotations, incident response and after-hours support as required.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology or related field (or equivalent experience).
  • 2–5 years of experience in IT support or technical engineering roles.
  • Strong knowledge of operating systems.
  • Experience with troubleshooting hardware, software and infrastructure issues.
  • Familiarity with ITSM tools (ServiceNow, Jira, or similar).
  • Basic Knowledge of firewall, networking and server is must.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and customer-handling skills.
  • Ability to work independently and in a team environment under pressure.


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