Technical Support Specialist

2 days ago

Surat, Gujarat, India beBeeAccessibility Full time US$ 26,000 - US$ 40,000

About a Forward-Thinking Organisation

This organisation is dedicated to closing the employment gap for individuals with disabilities. As a social enterprise, it merges human services with business acumen.

One of their flagship programs, the Accessibility Partner Program, empowers blind and low-vision professionals by pairing them with trained visual interpreters—Access Partners (APs)—who enable seamless support in technical work environments.

Overview of the Role

Our client is seeking a proactive Access Partner to support a blind Data & Appliance Analyst working within a global Cloud + AI organisation.

The role is not about doing the work for the client but about enabling them to do it—bridging accessibility gaps in fast-paced, highly technical environments.

You'll work closely with the Analyst to provide visual interpretation, data summarization, and navigation assistance within platforms such as Azure Portals, Excel, and Visual Studio. The client uses JAWS and VoiceOver screen readers.

If you are passionate about supporting others and are people-centric, this role could be for you.

Key Responsibilities

  • Review, interpret, and make code changes.
  • Create and manage spreadsheets for data tracking and analysis.
  • Utilize formulas, pivot tables, and other Excel tools to streamline workflows.
  • Assist in converting and formatting documents to meet accessibility standards.
  • Summarize meetings, manage task follow-ups, and track progress in collaboration with team members.

Required Skills and Qualifications

  • Basic coding knowledge.
  • Understanding how code is structured and ability to identify components like classes and functions.
  • Proficiency in Microsoft Excel.
  • Comfortable working with large data sets and using intermediate Excel functions.
  • Strong Communication Skills.
  • Ability to provide support in a clear, professional manner.
  • Maintain clear, professional communication in English, both written and verbal.
  • Willingness to learn.
  • Openness to training in accessibility standards and related tools.
  • Familiarity with accessibility standards.
  • Comfortable working in a high-speed technical environment with urgency and frequent task-switching.
  • Detail-orientated with strong multitasking and follow-up skills.

Benefits

  • Work on meaningful and impactful projects.
  • Opportunity to learn new skills.
  • Supportive team environment with training provided.
  • Remote working.
  • Flexible working hours.
  • Laptop and office equipment provided.
  • Partial phone bill reimbursement.
  • Dedication Professional Development Fund.

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