Technical Support Specialist

5 hours ago

Surat, Gujarat, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000
Job Title: Technical Support Specialist

About the Role:

We are seeking an experienced Technical Support Specialist to join our team. In this role, you will provide expert technical support to our channel partners and end users.

Your primary tasks will be to support, train, and develop our users and partners in India. Technical support will be handled through either email, telephone, or on-site at our users' premises.

You will be travelling approximately 90 days a year. Your role will include the following key responsibilities:

  • Technical Support Tasks: Providing technical support to channel partners;
  • Application Development: Developing and implementing robotic application solutions for channel partners and Dobot sales team;
  • Training Delivery: Delivering/Developing technical training curriculums and conducting technical training courses for channel partners and technical workshops for end users;
  • User Enablement: Enabling partners and users' technical knowledge and competencies in Dobot robots and applications;
  • Documentation Creation: Creating/Translating technical documentation;
  • Customer Engagement: Participating in customer visits;
  • Events Management: Participating in trade shows and seminars; Developing applications for trade shows and seminars.

Requirements:

  • Bachelor degree or higher in Engineering related subject;
  • Minimum three years' experience in robotics or automation industry;
  • Experience in designing and integrating robotic applications;
  • Experience in conducting seminars and trainings;
  • Excellent troubleshooting and diagnosing skills;
  • Excellent computer and interpersonal skills;
  • Proficiency in a high-level programming language such as C++/Java/Python/Lua (a plus)

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