
Technical Support Engineer
21 hours ago
Role Overview:
We are seeking experienced professionals to join our technical support team as Technical Support Engineers.
The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused approach.
Responsibilities:
- Provide second and third-level technical support to customers, resolving complex issues and ensuring customer satisfaction.
- Collaborate with other teams to identify and resolve technical issues.
- Manage and prioritize support tickets, ensuring timely and effective resolution of customer issues.
- Document and communicate technical solutions and best practices to customers and internal teams.
- Continuously monitor and improve support processes, tools, and systems to enhance the customer experience.
- Be willing to work on the technical side of projects and support customers with their technical queries.
Requirements:
- Bachelor's degree in computer science or related field
- 1-2 years of experience in technical support, with a focus on providing L2/L3 support
- Strong technical background, with expertise in one or more of the following areas: ETLs, databases, AWS cloud technologies
- Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues
- Strong customer service skills, with the ability to communicate technical solutions effectively to customers and internal teams
- Experience with support ticket management tools and processes
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