
Senior Portfolio Manager
1 week ago
Job Summary:
We are seeking an experienced Operations Leader to join our team.
- Achieve service level agreements, key performance indicators, and individual campaign targets across assigned portfolios by effectively allocating resources, optimizing contact center performance, and driving team productivity through coaching, feedback, and performance reviews.
- Lead and motivate 200 operators and 10 team leads in collection operations by conducting regular team meetings, managing daily operational activities including shifts, and implementing and monitoring performance improvement plans across the team.
Key Responsibilities:
The successful candidate will have a proven track record of managing high-performing teams, with a focus on:
- Driving team productivity and efficiency through effective coaching and mentoring
- Implementing and monitoring performance improvement plans to achieve business objectives
- Leading and motivating large teams of operators and team leads to achieve exceptional results
- Developing and implementing strategies to optimize contact center performance and service delivery
Benefits:
As an Operations Leader with our company, you will have access to:
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Competitive salary and benefits package
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