Customer Support Specialist
1 week ago
Vantage Circle is a cutting-edge Employee Recognition & Wellness Platform that fosters Employee Engagement. With over 10 years of experience, we proudly serve some of the world's largest and most renowned brands from North America, Europe, and Asia. As a Great Places to Work-Certified company, we thrive on a strong value-driven culture, robust DE&I practices, and a profitable growth trend.
About the Role
We're seeking young, dynamic Customer Support Executives (Email & Chat) with E-Commerce knowledge to join our Support Team in Guwahati. The ideal candidate will possess technical knowledge of web e-commerce portals and be willing to work flexible shifts.
Responsibilities
- Attend inquiries and resolve product or service issues via phone, email, online chat, etc.
- Provide solutions and alternatives within time limits and follow up to ensure resolution.
- Suggest or inform customers about available deals, offers, or promotions.
- Assess customer needs to achieve satisfaction by going the extra mile.
- Coordinate with cross-functional teams to achieve high customer satisfaction.
- Display accurate and compelling offers/coupons with proper description and detailed information.
- Greet customers warmly and ascertain the problem or reason for contacting.
- Follow communication procedures, guidelines, and policies.
Requirements
- 1 year of experience in customer service roles handling customer support/technical queries.
- Advanced computer skills with good typing speed.
- Excellent oral and written communication and people interaction skills.
- Hands-on experience with ticketing software like Freshdesk/Freshchat.
- Good analytical skills with active listening and attention to detail.
- Ability to multi-task, prioritize, and manage time effectively.
- Work experience in SAAS companies is an added advantage.
- The candidate must be willing to work flexible shifts.
A Career with Vantage Circle
- A 'Great Place to Work-Certified' organization.
- Employee Health Insurance.
- Empowerment to innovate, take ownership, and drive positive change.
- Rewards and Recognition incentives and Social Recognition.
- Continuous Learning & Development opportunities.
- Appreciation-Based Culture.
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